What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
Service Catalog
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
End User Support Solutions
Integration With IT Tools
Systems Management Integration
Business Application Integration
Technician Administration
Multi Device Capability
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
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ServiceNow IT Service Management Reviews
Ranjith K.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2024
Efficient IT Service Management with ServiceNow
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow IT Service Management distinguishes itself with a comprehensive suite of tools and robust workflow automation capabilities. Unlike its counterparts, ServiceNow offers a unified platform that seamlessly integrates IT service delivery across the organization. Its strong reporting and analytics features empower data-driven decision-making, while its cloud-based architecture ensures scalability and adaptability to evolving business needs. Overall, ServiceNow excels in functionality, integration, and scalability within the IT service management landscape.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow IT Service Management is its user-friendly interface and intuitive design. I appreciate how easy it is to navigate the platform and access all the essential IT service management tools and features. Whether I'm managing incidents, handling service requests, or tracking changes, ServiceNow makes the process straightforward and efficient. Additionally, I find the customizable dashboards and reporting capabilities to be highly valuable, as they allow me to monitor IT operations and performance effectively.
What do you dislike most about this product?
One aspect of ServiceNow IT Service Management that I find challenging is the complexity of its configuration and setup process. While the platform offers extensive customization options to tailor it to specific organizational needs, navigating and implementing these configurations can be time-consuming and require technical expertise.
What recommendations would you give to someone considering this product?
For those considering ServiceNow IT Service Management, I would recommend thoroughly assessing your organization's IT service management needs and requirements. Take advantage of the platform's free trial or demo options to explore its features and functionalities and evaluate its suitability for your specific use case.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Easy to Navigate You can design it to suit you
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jatin T.
- Role: Human Resources
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
The SNOW is easy to use and utilise for daily work
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The effectiveness to use SNOW and raise tickets aligning to dedicated department concerned.
What is your favorite aspect of this product?
The department dedicated to get routed with the help of designated professionals
What do you dislike most about this product?
The response rate and pending tickets with professionals.
What recommendations would you give to someone considering this product?
To use it for better Customer service experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
