Lead Staff through Change

Avoid change failure with effective people management skills.

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Your Challenge

  • Sixty to ninety percent of change initiatives fail, costing organizations dollars off the bottom line and lost productivity.
  • Seventy percent of change initiatives fail because of people-related issues, which place a major burden on managers to drive change initiatives successfully.
  • Managers are often too busy focusing on the process elements of change; as a result, they neglect major opportunities to leverage and mitigate staff behaviors that affect the entire team.

Our Advice

Critical Insight

  • Change is costly, but failed change is extremely costly. Managing change right the first time is worth the time and effort.
  • Staff pose the biggest opportunity and risk when implementing a change – managers must focus on their teams in order to maintain positive change momentum.
  • Large and small changes require the same change process to be followed but at different scales.
  • The size of a change must be measured according to the level of impact the change will have on staff, not how executives and managers perceive the change.
  • To effectively lead their staff through change, managers must anticipate staff reaction to change, develop a communication plan, introduce the change well, help their staff let go of old behaviors while learning new ones, and motivate their staff to adopt the change.

Impact and Result

  • Anticipate and respond to staff questions about the change in order to keep messages consistent, organized, and clear.
  • Manage staff based on their specific concerns and change personas to get the best out of your team during the transition through change.
  • Maintain a feedback loop between staff, executives, and other departments in order to maintain the change momentum and reduce angst throughout the process.

Lead Staff through Change

1

Learn how to manage people throughout the change process

Set up a successful change adoption.

2

Learn the intricacies of the change personas

Correctly identify which persona most closely resembles individual staff members.

3

Assess the impact of change on staff

Ensure enough time and effort is allocated in advance to people change management.

4

Organize change communications messages for a small change

Ensure consistency and clarity in change messages to staff.

5

Organize change communications messages for a large change

Ensure consistency and clarity in change messages to staff.

6

Evaluate leadership of the change process with the team

Improve people change management for future change initiatives.

Search Code: 75535
Published: July 22, 2014
Last Revised: July 22, 2014