Get Instant Access
to This Blueprint

Cio icon

2021 IT Talent Trend Report

The volatility in 2020 forced IT leaders to change the ways of work and how they manage talent.

  • In March 2020, many organizations were forced to switch to a virtual working world. IT enabled organizations to be successful while working from home. Ultimately, this shift changed the way that we all work, and in turn, the way IT leaders manage talent.
  • Many organizations are considering long-term remote work (Kelly, 2020).
  • Change is starting but is lagging.

Our Advice

Critical Insight

  • Increase focus on employee experience to navigate new challenges.
  • A good employee experience is what is best for the IT department.

Impact and Result

  • The data shows IT is changing in the area of talent management.
  • IT has a large role in enabling organizations to work from home, especially from a technological and logistics perspective. There is evidence to show that they are now expanding their role to better support employees when working from home.
  • Survey respondents identified efforts already underway for IT to improve employee experience and subsequently, IT effectiveness.

2021 IT Talent Trend Report Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should focus on the employee experience and get an overview of what successful IT leaders are doing differently heading into 2021 – the five new talent management trends.

1. DEI: A top talent objective

The focus on diversity, equity, and inclusion (DEI) initiatives spans the entire organization beyond just HR. Learn which DEI efforts are underway with IT.

2. Remote work is here to stay

Forced work-from-home demonstrated to organizations that employees can be productive while working away from the physical office. Learn more about how remote work is changing work.

3. A greater emphasis on wellbeing

When the pandemic hit, organizations were significantly concerned about how employees were doing. Learn more about wellbeing.

4. A shift in skills priorities

Upskilling and finding sought after skills were challenging before the pandemic. How has it changed since? Learn more about skills priorities.

5. Uncertainty unlocks performance

The pandemic and remote work has affected performance. Learn about how uncertainty has impacted performance management.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.




$ Saved

Days Saved

Digital Armour Corporation

Guided Implementation




About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 1-phase advisory process. You'll receive 1 touchpoints with our researchers, all included in your membership.

  • Call 1: Our analysts will explain the findings in the trend report and help you figure out how to apply the insights to your own organization.


Rebecca Factor


  • Daniel Milei, CIO and Director, Information Technology, County of San Luis Obispo
  • Sharon Leventhal, Senior Strategy Analyst, Lee County Clerks of Courts
  • Lisa DiDonato, CIO, Lee County Clerks of Courts
  • Ken Libutti, CIO, Palm Beach State College
  • Zach Loch, CIO, East Carolina University
  • Aaron Kennedy, Director of Technology Services, City of Bakersfield
  • 1 Anonymous Contributor
  • 273 survey participants
Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019