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2020 IT Talent Trend Report

Workforce trends that will impact your IT organization in 2020.

  • IT is an employee’s market.
  • Automation, outsourcing, and emerging technologies are widening the skill gap and increasing the need for skilled staff.
  • IT departments must find new ways to attract and retain top talent.

Our Advice

Critical Insight

  • Improving talent management is the way forward, but many IT leaders are approaching it the wrong way.
  • Among the current climate of automating everything in the workplace, we need to bring the human element back into talent management.

Impact and Result

  • Using talent management strategies that speak to employees as individuals, rather than cogs in a machine, produces more effective IT departments.
  • IT leaders who make use of these strategies see benefits across the talent lifecycle – from hiring, to training, to retention.

2020 IT Talent Trend Report Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should focus on talent management and get an overview of what successful IT leaders are doing differently heading into 2020 – the six new talent management trends.

1. IT takes ownership of talent acquisition

IT leaders who get personally involved in recruitment see better results. Read this section to learn how leader are getting involved, and how to take the first steps.

2. Flexible work becomes fluid work

Heading into 2020, flexible work is table stakes. Read this section to learn what organizations offer and how you can take advantage of opportunities your competitors are missing.

3. The age of radical transparency

Ethics and transparency are emerging as key considerations for employees. How can you build a culture that supports this? Read this section to learn how.

4. People analytics is business analytics

Your staff is the biggest line item in your budget, but are you using data to make decisions about your people they way you do in other areas of the business? Read this section to learn how analytics can be applied to the workforce no matter what level you are starting at.

5. IT departments become their own universities

With the rapid pace of technological change, it is becoming increasingly harder to hire skilled people for critical roles. Read this section to learn how some IT departments are turning to in-house training to fill the skill gap.

6. Offboarding: The missed opportunity

What do an employee's last few days with your company look like? For most organizations, they are filled with writing rushed documentation, hosting last-minute training sessions and finishing up odd jobs. Read this section to understand the crucial opportunity most IT departments are missing when it comes to departing staff.

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  • Call 1: Our analysts will explain the findings in the trend report, and help you figure out how to apply the insights to your own organization.


Jane Kouptsova


  • Anja Adam, Manager of Information Security – IT Risk & Compliance, De Lage Landen International B.V.
  • Tim Bahorik, Director of User Services, Cedarville University
  • Paul Charnley, Director of IT and Information, Wirral University Teaching Hospital
  • Angela Davis Dogan, Director of Vendor Risk & Compliance Services, Member of Executive Strategy Team, Lynx Technology Partners
  • Roy Hart, Chief Information Officer, British Columbia Institute of Technology
  • Brain O’Neill, Chief Technology Officer, TGT Solutions Inc.
  • Fumitada Sakamoto, IT Business Partner, Workplace Safety Insurance Board
  • Susie Turpin, Salesforce Product Owner and Senior Administrator, The Greenbrier Companies
  • Eight anonymous contributors
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