Performance Measurement

Blueprints

Stop dreaming about expected value and start delivering it!

Contains: 1 PowerPoint, 3 Word Documents, and 5 Excel Tools

Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.

Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.

Contains: 6 PowerPoints, 5 Word Documents, 6 Excel Tools, and 5 Videos

Master the metrics maze to help make decisions, manage costs, and plan for change.

Contains: 2 PowerPoints, 3 Word Documents, 2 Excel Tools, and 1 Video

It all starts with quality and customer satisfaction.

Contains: 1 PowerPoint