Establish the Benefits Realization Process
Stop dreaming about expected value and start delivering it!
Contains: 1 PowerPoint, 3 Word Documents, and 5 Excel Tools
Develop Meaningful Service Metrics to Ensure Business and User Satisfaction
Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.
Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program
Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.
Contains: 6 PowerPoints, 5 Word Documents, 6 Excel Tools, and 5 Videos
Take Control of Infrastructure Metrics
Master the metrics maze to help make decisions, manage costs, and plan for change.
Contains: 2 PowerPoints, 3 Word Documents, 2 Excel Tools, and 1 Video