Performance Measurement

Blueprints

Develop Meaningful Service Metrics to Ensure Business and User Satisfaction

Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.

Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.

Contains: 6 PowerPoints, 5 Word Documents, 6 Excel Tools, and 5 Videos

Solution Sets

Take Control of Infrastructure Metrics

Master the metrics maze to help make decisions, manage costs, and plan for change.

Contains: 2 PowerPoints, 3 Word Documents, 2 Excel Tools, and 1 Video

Use Applications Metrics That Matter

It all starts with quality and customer satisfaction.

Contains: 1 PowerPoint

Types of Content

Tools

View all 14 Tools

Templates & Policies

View all 21 Templates & Policies

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