Understanding end users’ attitudes toward IT services is essential for establishing a baseline for the quality management program and for improving the overall quality of IT services as a whole.

This IT satisfaction survey offers a series of sample questions that an IT department may wish to present to its user base to identify issues related with IT quality.

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Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.

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