About Thomas Randall

Certified project manager and business analysis professional, specializing in B2B advisory for CXM strategy development and software procurement.

Experienced public speaker and workshop facilitator, delivering outstanding client experiences (CSAT average of 9.7/10 over 200+ analyst calls p.a.).

Proficient software market trends researcher, product managing services that save clients ≈$46,000 per advisory/consulting engagement.

Recognized industry expert for CXM technology, regularly quoted in Forbes, CIO magazine, CIO Dive, and other prominent media outlets.

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