About Thomas Randall
Thomas Randall is a Research Specialist for Info-Tech Research Group’s Application Selection and CXM team. He primarily focuses on communications and collaboration IT, covering team collaboration, unified communications, and contact center solutions.
Thomas has worked with organizations in a variety of industries to help manage the rationalization and optimization of their communications and collaboration infrastructure; these verticals include (local, provincial/state, and federal) governmental agencies, finance, healthcare, and higher education. He is also certified in Microsoft 365: Fundamentals.
Thomas holds a Ph.D. from Western University, where he was the F.M. Barnard Doctoral Scholar in political theory. He has published in several prestigious journals and presented at a variety of international conferences.