About Julie Geller
Principal Research Director
24 Years in IT
Julie researches the intersection of CX and IT — how customer experience strategy gets built, scaled, and now reshaped by agentic AI.
Her work focuses on the levers that move the business: operating models, commercial strategy, and the IT infrastructure that makes CX real.
Before Info-Tech, Julie led GTM transformations at Cision and Baker McKenzie and partnered with agencies like BBDO across 20+ years in B2B.
Julie has been published in Computerworld, Forbes, and CIO.com, Inc.
Sites
Awards & Certifications
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Content Experience Expy award for Rogers Business Forum
Conex Conference