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Retail & Wholesale Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Retail & Wholesale Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Facial Recognition in the Retail Environment: Redux

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Date published:

November 26, 2018

Author:
  • Jeremy Roberts

Cadillac Fairview recently got in a whole pile of trouble for how it went about rolling out facial recognition technology at Canadian malls. Had CF plumbed the legal depths of the technology, prepared its PR people, and acted transparently with its customers, it probably wouldn’t have drawn nearly as much negative attention.

Is Low-Code Development the Right Approach for My Retail Organization?

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Date published:

November 21, 2018

Author:
  • Andrew Kum-Seun

Low-code development platforms make it easy to build business applications using intuitive graphical user interfaces, models, and process flows without the costs and expertise of traditional development. However, this new environment places greater importance on development governance, quality assurance, and ownership.

The Tools Won’t Tell the Full Story; Applying Auto Discovery Software on Your Application Portfolio in Retail

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Date published:

November 11, 2018

Author:
  • Ben Mackle

Inventory collection is the first step in application portfolio management, yet it remains one of the most common challenges. Automated tools claim to solve that problem, but realistically you can’t avoid some manual efforts. Understand the considerations you should make prior to launching auto discovery tools and how to combine automated and manual approaches.

IT’s Not Just Dollars and Cents: How to Measure the Business Value of Customer-Facing Applications in Retail

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Date published:

November 11, 2018

Author:
  • Ben Mackle

Your customer-facing applications should be producing business value, but that can be hard to define and measure when the source of value isn’t always monetary. Learn how to partner with the business build the criteria for a business value assessment of your customer-facing applications.

Do You Really Need to Be Unique? Consider Competitive Advantage When Debating Whether to Buy or Build Your Retail Applications

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Date published:

November 9, 2018

Author:
  • Ben Mackle

Balancing the pros and cons of customized vs. off-the-shelf software guides the decision of whether to buy or build your business applications. For retail organizations, competitive advantage and the need for differentiation should be a part of that decision-making process, especially when leaning towards customized options.