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Education Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Drive Stakeholder Engagement With a Dedicated CRM Platform

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Date published:

February 8, 2019

Author:
  • Ben Dickie

Many educational organizations mistakenly believe CRM platforms are only for the commercial realm, that Student Information Systems are able to stand on their own for stakeholder engagement. But with a frequently dizzying array of engagement channels in education, leveraging a modern CRM platform is essential.

Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 3)

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Date published:

January 11, 2019

Author:
  • Michel Hebert

Inadequate ticket descriptions are another common frustration that we hear from higher education clients during Standardize the Service Desk engagements. Education and knowledge sharing can go a long way to improve ticket documentation.

Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 1)

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Date published:

January 10, 2019

Author:
  • Michel Hebert

The organizational culture of higher education matters. Not all service management standards, protocols, and strategies will be suited for the cultural environment of higher education institutions. Choose those elements that will create value for the organization. This is the first in a three-part series.

Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 2)

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Date published:

January 10, 2019

Author:
  • Michel Hebert

Analysts and end users find entering and maintaining ticket data on existing service desk software simply too difficult. In this the second note of the series we focus on this most common complaint from higher education clients during Standardize the Service Desk engagements.

Build the Next Generation of Cybersecurity Professionals by Teaching Students Criminal Mastermind Techniques

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Date published:

January 9, 2019

Author:
  • Ian Mulholland

Ethical hacking is not taught enough is schools due to the inherent ethical concerns of teaching students how cybercriminals break into and abuse corporate systems. A proper ethical hacking program can alleviate the concerns of educators and properly instruct the next generation of cybersecurity professionals.