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Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Arts & Entertainment Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Arts & Entertainment Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Should You Insource Your Service Desk? A Case Study From Entertainment

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Date published:

February 12, 2019

Author:
  • Michel Hebert

Outsourcing is presented as the panacea for service support ailments, but it is not that simple. Outsourced service desk often struggle with low end-user satisfaction despite high performance metrics. Here is how we helped an entertainment client develop an outsourcer get well plan.

How to Make Vendor Security Music to Your Ears

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Date published:

January 9, 2019

Author:
  • Kevin Peuhkurinen

Signing Taylor Swift was no mistake for Universal Music Group, but choosing the wrong IT contractor almost was. This case study illustrates what can go wrong with vendor risk management and how you can do it right.

Minimize Athlete Injuries and Optimize Performance With Machine Learning

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Date published:

October 1, 2018

Author:
  • George Goodall

Athlete data is an increasingly important resource for sports teams. IT will play an increasingly important role in ensuring the security and quality of this data. Explore this trend from the viewpoint of an expert in the field.

RFID in Sports: Expand Your Analyst Team

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Date published:

April 30, 2018

Author:
  • Russell MacMillan

In this note, we discuss the potential of RFID information collection in the NFL and its widespread applicability to other sports. Don’t be late to the data interpretation arms race.

Develop Talent With Technology – How Teams Can Win on a Budget

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Date published:

April 30, 2018

Author:
  • Eric Cabral

Invest in integrating technology and data-driven insights into your player development process, and you can build a top-end team, rather than buying one. The example of Portuguese soccer club Benfica provides a roadmap to success for professional sporting teams on a budget.