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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices


  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Executive Peer Groups


  • Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services


  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

Industry Roundtable Events

Federal Government - Critical Projects

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Leverage a Rapid Application Selection Framework to Support Youth and Family Services Agencies

  • Multifaceted Approach: A multifaceted, best-practices approach is essential to address system modernization challenges.
  • Collaborative Effort: Cooperation between youth and family services agencies, tech companies, and supportive communities (e.g. foster care networks) is crucial.
  • Stakeholder Engagement: Stakeholders can work collaboratively to design comprehensive solutions that aid in the protection of youth and provide support for families.
Strategy Alignment
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Empowering Health Management Technologies for Underserved Populations

  • Addressing digital literacy and building trust in digital health are crucial steps toward ensuring that the benefits of digital innovation are equitably distributed.
  • Implement Info-Tech digital health access methodology, which includes five pillars of digital health access and addresses the gaps in digital and telehealth equity through strategy.
  • Info-Techs strategic methodology provides guidance to help ensure that digital health technologies are accessible, understandable, and reliable and can pave the way for a more inclusive digital health ecosystem within the communities that your organization serves.
Strategy Alignment
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Build an IT Strategy for US Government Organizations

Follow Info-Tech’s approach to developing a strong IT strategy for government departments:

  • Use Info-Tech’s government-focused approach to discern the organizational context.
  • Clearly communicate to government executives how IT will support the government’s key objectives and initiatives using the US Government IT Strategy Presentation Template.
  • Use Info-Tech’s prioritization tool to help make project decisions in a holistic manner that allows for the selection of the most-valuable initiatives to become part of the IT strategic roadmap.
Strategy Alignment
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Build an IT Strategy for Small and Midsize Canadian Federal Government Organizations

Follow Info-Tech’s approach to developing a strong IT strategy for federal governments:

  • Use Info-Tech’s federal government–focused approach to discern the organizational context.
  • Clearly communicate to government executives how IT will support the government’s key objectives and initiatives using the Canadian Federal Government IT Strategy Presentation Template.
  • Use Info-Tech’s prioritization tool to help make project decisions in a holistic manner that allows for the selection of the most-valuable initiatives to become part of the IT strategic roadmap.
Strategy Alignment
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Use Artificial Intelligence and Machine Learning to Improve Population Health Outcomes

In this research, we provide several ways to overcome AI challenges including:

  • Guidance on governance and building the right AI team
  • Trends in AI adoption
  • Best practices among global AI leaders
  • AI/ML tools and technology recommendations
  • An AI Readiness Framework
  • A seven-step guide to getting started with AI
  • Capabilities assessment to identify AI opportunities across your organization
Strategy Alignment
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Define Your Cloud Vision for Federal Government

  • Evaluate workloads’ suitability for the cloud using Info-Tech’s methodology to select the optimal migration (or non-migration) path based on the value of cloud characteristics.
  • Codify risks tied to workloads’ cloud suitability and plan mitigations.
  • Build a roadmap of initiatives for actions by workload and risk mitigation.
  • Define a cloud vision to share with stakeholders.

Strategy Alignment
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Improving Social and Economic Outcomes: The Value of Data Quality at the Federal Level

Address the root causes of your data quality issues by forming a viable data quality program.

  • Be familiar with your organization’s data environment and business landscape.
  • Prioritize business use cases for data quality fixes.
  • Fix data quality issues at the root cause to ensure a proper foundation for your data to flow.
  • It is important to sustain best practices and grow your data quality program.
Strategy Alignment
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Build Ransomware Resilience in State and Provincial Government

To prevent a ransomware attack:

  • Conduct a thorough assessment of your current state, identify potential gaps, and assess the possible outcomes of an attack.
  • Analyze attack vectors and prioritize controls that prevent ransomware attacks and implement ransomware protection and detection to reduce your attack surface.
  • Visualize, plan, and practice your response and recovery to reduce the potential impact of an attack.
Strategy Alignment
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Adapting to Change of Leadership in Government

Changes in leadership at the federal, state, provincial or local level can result in significant changes in policies and priorities. IT must be ready to adapt.
Strategy Alignment
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Gov 2.0: Government as a Platform

Organizations that implement this project will draw benefits in following aspects:

  • GaaP concepts and strategies
  • Turning data into an asset: Open Data and APIs
  • Turning digital assets into fuel for collaboration and innovation
  • Enabling innovation: Open APIs and Co-creation
  • Digital Services: Digital Identity, etc.
  • Enabling Platforms: technology foundation

2

Top Industry Trends


Top Trends
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Leverage Artificial Intelligence to Overcome Resource Constraints and Technical Debt

  • Understand the profound impact of technical debt on your organization’s performance and the limitations of traditional management approaches.
  • Use the Federal Government AI Implementation Maturity Assessment Framework and the Federal Government AI Initiative Evaluation Tool as comprehensive solutions to assess, prioritize, and manage technical debt.
  • Implement best practices for establishing and executing an AI-driven technical debt management program, addressing people, processes, and technology aspects.
Top Trends
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Get Started With Artificial Intelligence in Government

Use this blueprint to understand what AI really means in practice and to get started with AI to harness its transformative power.

Give your AI purpose and select your AI proof-of-concept approach by following Info-Tech’s methodology:

  • Explore the possibilities.
  • Learn from peers and give your AI a purpose.
  • Select your first AI PoC.
Top Trends
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Priorities for Adopting an Exponential IT Mindset in Federal Governments

  • Recognize the growing importance of adopting Exponential IT within the federal public sector to address the challenges posed by rapidly evolving citizen expectations and technological advancements.
  • Understand the three key priorities of Exponential IT transformation in the federal government sector that will be needed to enhance public services, improve efficiency, and maintain high client satisfaction.
  • Identify the foundational capabilities and maturity levels required to initiate a successful Exponential IT transformation, leading to the creation of value for citizens and all other users of government services.
Top Trends
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AI for Good: A Framework to Support Vulnerable People in Society

Foster Inclusive AI Ecosystems: Strive for inclusion by focusing on AI technologies that are specifically designed to serve the needs of vulnerable communities. This includes not only making tools user-friendly but also ensuring they are affordable and accessible.

Implement Ethical Oversight and Human-Centric Policies: Ethical oversight and human-centric design are vital for AI’s impact on healthcare, social services, and employment.

Establish Robust Privacy and Accountability Frameworks: Clear policies and trust-building measures, such as transparency and contestability, are needed for AI’s successful and value-aligned integration into social support.

Top Trends
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Automation to Reduce the IT Talent Gap in Public Sector IT

  • Conduct an in-depth initial assessment of your automation potential, employing our Automation Maturity Assessment Framework to estimate your maturity levels and link them to existing skill sets within your organization.
  • Transition from planning to action through a structured process that includes prioritization and strategic planning, followed by a rigorously tested implementation and scalability phase.
  • Establish a robust framework for ongoing monitoring and evaluation processes, incorporating real-time KPI tracking, compliance audits, and feedback loops to ensure sustainable and compliant automation initiatives.
Top Trends
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AI Use Case Library for Federal Government

Info-Tech’s use case library provides practical guidance to help government leaders accelerate value-driven AI use case adoption.

Top Trends
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Identify the Impact of Technical Debt on Government Department/Agency IT Operations

  • Define and identify your technical debt, focusing on tech debt you think you can resolve.
  • Conduct a streamlined and targeted organizational impact analysis to prioritize tech debt based on its ongoing operational impact.
  • Identify opportunities to better manage technical debt and present those options to decision makers, as needed.
  • Leverage AI systems, where possible, to assist you.
Top Trends
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Addressing the Cybersecurity Talent Shortage in Government

Digital transformation introduces challenges and opportunities. Info-Tech’s approach involves three elements:

  • Create a cybersecurity culture: Cyber resilience is everybody’s responsibility.
  • Implement a cybersecurity workforce development strategy and hire the right people with the right cyber skills.
  • Harness artificial intelligence to assist with recruitment and threat detection and response.
Top Trends
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Federal Government Cybersecurity Report

  • Federal Government agencies are focused on cybersecurity and online attacks, in addition to traditional information security.
  • Federal Government agencies can operate from many international locations such as embassies and foreign offices.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.
Top Trends
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Federal Government IT Workforce Report

  • Federal Government agencies’ IT operations tend to be concentrated within certain geographies. In addition, Federal Government employees tend to be unionized, which can set constraints in the selection of IT talent.
  • Restrictions around recruiting and the lengthy timeframes can present challenges in attracting and maintaining the interest of candidates.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.
Top Trends
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Federal Government Cloud Report

  • Federal Government agencies have been adopting digital transformation initiatives, migrating their information to digital format and moving services to cloud
  • Multiple agencies with multiple systems operating within a restrictive Federal Government ecosystem can make the assessment, selection, and implementation of cloud services a challenge.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.

3

Industry Benchmarking


Peer Benchmarking
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Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

  • Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
  • Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
  • Learn the characteristics that different industries have that can help or hinder IT success.
  • Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
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Federal Government IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Understand important common focus areas to address and gain insights into how your team aligns to other Federal Government IT teams.
  • Federal Government IT groups suffer from low stakeholder satisfaction ratings across the board. The root of this problem rests with the quality and frequency of communication. Addressing this will have a positive ripple effect throughout.
Peer Benchmarking
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Federal Government IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • Federal Government IT reports staffing level strain across all key IT functions. While available skill sets are good, IT’s inability to meet demand is undermining its effectiveness overall.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
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Federal Government IT Management & Governance Benchmarking Report

  • Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
  • Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Core Systems Replacement in Government

Increased success rates, sustained modernization efforts, improved project outcomes, enhanced stakeholder satisfaction, increased cost savings, streamlined processes, improved security measures, and efficient IT service delivery in government organizations.

Core Industry Technologies
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Federal Government Human Resources Management Systems Report

  • Federal Governments employ a large number of people with varying levels of skills and certifications across large geographical areas internationally.
  • Maintaining these agreements and the specific terms and conditions that include specific wages, benefits, pensions, and hours of work is daunting.
  • Learn about what a human resource management system is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver.
Core Industry Technologies
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Federal Government Security Monitoring Report

  • Federal Governments are attractive targets for bad actors both domestic and foreign. The level of sophistication of attacks can include both theft of information and disruption of services.
  • Federal Government information can be highly sensitive and have broad impact if security is compromised.
  • Learn about what security monitoring is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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Federal Government Cloud Services Report

  • Federal Governments have worked closely with public cloud vendors to ensure security, privacy and data sovereignty risks are mitigated.
  • Federal Governments set strict rules around what data and backups can be stored and where they must reside. This makes it difficult to establish a trusted service provider.
  • Learn about what cloud services are, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.

Latest Federal Government Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Meet the US Federal Executive Services Leadership Team

Date published

December 20, 2023

Authors:
  • Amanda Harrison

  • Mark Hoeting

  • Janice Clatterbuck

  • Ron Gumbert

Info-Tech’s US Federal Executive Services team provides creative solutions tailored to meet the respective maturity, personnel skills, and risk tolerance requirements of the government’s agencies, departments, bureaus, administrations, and offices. Our goal is to help our clients accelerate their ability to use IT solutions to improve their business and mission functions.

Exploring Opportunities for Acceleration From the Office of the Auditor General of Canada's '2023 Report 7 – Modernizing Information Technology Systems'

Date published

November 29, 2023

Author:
  • Matthew Bourne

We outline our point of view on the current state of modernization in the Canadian federal government and offer our latest playbook and frameworks to support GC leaders in their ongoing enterprise systems modernization efforts.

Meet the Canadian Federal Executive Services Leadership Team

Date published

November 6, 2023

Authors:
  • Matthew Bourne

  • Alaisdar Graham

  • Graham Price

  • Benoit Proulx

The Canadian federal government has existed for over 150 years and is one of Info-Tech’s oldest members. The public service across the Government of Canada is over 350,000 professionals strong, comprising many departments, agencies, and organizations, with Crown corporations (state-owned enterprises) serving as additional entities in many different industries. The Canadian federal public sector is undergoing tremendous change: urgent calls to accelerate legacy modernization are pursued by the necessity for improvements to service, digital, and data management – as well as preparing for a future public sector IT workforce. All these factors are essential to succeeding in today’s complicated reality of the fast world of exponential IT. Info-Tech Research Group brings an innovative, made-in-Canada perspective to drive success and renewal of public trust in our federal government institutions.

Navigating Exponential Technology Leadership and Current Events in the Canadian Public Sector – Summer 2023

Date published

August 16, 2023

Author:
  • Cole Cioran

Housing shortages! Reinventing the RCMP! Budget shortages! Forest fires! The headlines seem to swing from one crisis to the next and back again these days, and our elected representatives have been quick to follow. Info-Tech Research Group’s Canadian Technology Leadership Digest aims to cut through the noise and ensure you have the research you need to when the inevitable questions come!

Canada Is Really Big! Population Growth, the Housing Crisis, and Information Technology

Date published

July 21, 2023

Author:
  • Cole Cioran

It goes without saying that Canada is really big. There’s even a song about it! We also passed the 40 million people milestone last month, and the recurring theme that has come with it is that we’re bursting at the seams! Homelessness, the housing crunch, asylum seekers sleeping in the streets, pressure to accelerate permitting and support immigration, and other challenges are symptoms of real problems that IT must help resolve.

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