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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Manufacturing Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

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Manufacturing Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Blockchain Secures Supply Chains to Combat the Conflict Minerals Trade

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Date published:

January 25, 2019

Author:

  • Nhat Tran

Supply chains are complex and customers are increasingly demanding that their products are ethically sourced. This note will briefly explore how blockchain technology is helping secure the gold supply chain from the conflict minerals trade and restoring trust and transparency in the industry.

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Attract and Retain the Right Talent for Your Service Desk

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Date published:

January 10, 2019

Author:

  • Michel Hebert

As the competition for talent grows, organizations are devising new strategies to attract and retain qualified IT professionals. This case study discusses the challenges an Info-Tech manufacturing client faced attracting and retaining service desk talent in a tight labor market, and the steps they took to resolve them.

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Intelligent Swarming: Using Animal Behavior to Change Our Approach to Service Support

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Date published:

January 8, 2019

Author:

  • Dianna Bradley

Intelligent swarming takes a collaboration-based approach to service support, allowing mature service desks to break down silos once and for all, improve end-user satisfaction, and become more DevOps and Agile compatible.

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Microsoft’s Ignite Announcements Take Direct Aim at the Competition

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Date published:

September 26, 2018

Author:

  • Scott Bickley

Microsoft’s Ignite conference speaks to enterprise developers and IT teams, and this year’s event is making waves with a slew of new product announcements aimed squarely at a host of its competitors. Microsoft continues its multi-year evolution from a company full of disparate products and services to a true platform-oriented provider, seeking to liberate data silos across service lines and vendors and to enable Microsoft solutions to be deployed in non-Microsoft environments.

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Baking Cybersecurity Into the Cannabis Industry

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Date published:

September 25, 2018

Author:

  • Kevin Peuhkurinen

The cannabis market is undergoing explosive growth in all directions. Traditional strategic approaches to information security are unlikely to keep up in an era of frenetic start-ups, investments, innovation, mergers, partnerships, and acquisitions. Agile cybersecurity will be the key to competitive advantage.

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