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Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
May 18, 2021
Tape is still around and still can make sense for archival cold storage but media companies need their archives to be warm and object storage fits the bill. A recent example of a move to object storage comes from NBC’s Saturday Night Live.
May 18, 2021
Outsourcing is presented as the panacea for service support ailments, but it is not that simple. Outsourced service desk often struggle with low end-user satisfaction despite high performance metrics. Here is how we helped an entertainment client develop an outsourcer get well plan.