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What Are Industry Benchmarking Roundtables?

Our Industry Roundtables are designed to immerse IT executives in the key issues, trends, and technologies in their industries so they can drive stakeholder value.

Insights &
Best Practices

Roundtable step 1 Roundtable step 1 arrow
  • Reference Architectures & Value Streams
  • Industry Trends
  • Peer & Industry Benchmarking
  • Top Technologies

Peer
Connections

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  • Monthly Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Boardroom-Level
Deliverables

Roundtable step 3
  • Custom Deliverables
  • Peer-Validated Initiatives
  • Board-Ready Presentations
  • Custom Next Steps

Executive Roundtable Events

Utilities Roundtable

Background &
Overview

Executive
Roundtable

Action
Plan

Industry Roundtable Events

The Industry Roundtable Events are sessions hosted each month for 8 to 15 industry peers to discuss the most pressing topics impacting IT departments in their industry and share their experiences. Each session is facilitated by an industry analyst and supported by our tailored research.

Click an experience track to learn more about the research, Roundtables, and action plan for each topic.

Deep Insights Tailored to Your Industry

1

Deep insights step 1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Deep insights step 2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Deep insights step 3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Deep insights step 4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Utilities Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting Utilities and the inherent opportunities and risks.
  • Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
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Utilities Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the Utilities IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Utilities Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Utilities IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.

2

Top Industry Trends


Top Trends
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Utilities IT/OT Convergence Report

  • With the advent of the Industrial Internet of Things (IIoT), many operational technology (OT) systems have adopted more standardized ways of connecting controls systems and related data.
  • Yet IT and OT have typically existed in their own silos. This situation is rapidly coming to an end with the IT/OT convergence.
  • This trend analysis will provide you with key insights to help your IT team to effectively meet these challenges and opportunities head on.
Top Trends
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Utilities Data Analytics Report

  • Increased deployment of remote devices and edge computing will drive exponential growth in data generation.
  • Using data analytics to drive productivity gains and reduce operating cost has become central to Utilities’ business strategy.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these challenges and opportunities head on.
Top Trends
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Utilities Cybersecurity Report

  • Traditionally, Utilities were insulated against external cyberattacks because the industrial control systems were isolated from the internet.
  • Today, security breach events can result in full-scale power outages and have major impact on commercial and residential customers.
  • This trend analysis will provide you with key insights to help your IT team to effectively meet these threats head on

3

Industry Benchmarking


Peer Benchmarking
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Utilities IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Understand important common focus areas to address, and gain insights into how your team aligns to other Utilities IT teams.
Peer Benchmarking
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Utilities IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. Utilities IT staffing is stretched thin.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more strategic.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Utilities Industrial Internet of Things Report

  • Ensuring uninterrupted power supply is of the upmost importance. Having end-to-end oversight is critical. The Internet of Things helps to provide that visibility and oversight.
  • Learn about what the Industrial Internet of Things is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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Utilities Business Intelligence Report

  • Using data analytics to drive productivity gains and reduce operating cost has become central to a Utilities’ business strategy.
  • Gaining insight from this data requires significant effort.
  • Learn about what business intelligence is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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Utilities Cloud Access Security Broker Report

  • Utilities continue to leverage cloud services for supporting remote devices and consolidating IT and Operational Technology.
  • Having cloud-based services does not automatically resolve the security concerns.
  • Learn about what a cloud access security broker (CASB) is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and your ability to successfully deliver it.

Latest Utilities Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Problematic IT Processes for Utilities: Business Intelligence & Reporting, Organizational Change Management, and Data Quality

Date published

May 13, 2019

Author:
  • George Goodall

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

Power Your Security Program With Metrics That Matter

Date published

March 12, 2019

Author:
  • Celine Gravelines

Objective and quantifiable metrics help eliminate unknowns and reduce the tendency to rely on emotion, intuition, and politics when making decisions that affect the organization. Leveraging verifiable information for data-driven decisions can be highly effective to efficiently securing critical infrastructure in the utilities industry.

Hit The Ground(water) Learning, Not Running

Date published

January 4, 2019

Author:
  • Adib Ghubril

Hydrologists, grappling with bouts of drought or flooding in some major urban centers, and dilapidated municipal infrastructure in others, are mitigating water supply risk with data-driven models.

Problematic IT Processes for Electric Power Generation, Transmission, and Distribution – Data Quality, Service Catalog, and Business Intelligence

Date published

November 28, 2018

Author:
  • George Goodall

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

Service Parity Across Segregated Networks

Date published

August 31, 2018

Author:
  • Darin Stahl

Utilities with high-risk, production-critical operational technology (OT) are increasingly managing process control systems (PCS) on networks that are physically separated from the business network (BN). While this provides secure isolation from risks, physical segregation is introducing service management challenges. Ensure service parity across segregated networks with a data diode.

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