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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices


  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Executive Peer Groups


  • Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services


  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

Industry Roundtable Events

Utilities - Critical Projects

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Utilities Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the Utilities IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Utilities Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Priorities for Adopting an Exponential IT Mindset in the Utilities Industry

  • Recognize the urgency of adopting Exponential IT within the utilities industry to combat industry disruptions.
  • Comprehend the four priorities of Exponential IT transformation in the utilities industry that are being adopted today to elevate IT’s value proposition to the organization.
  • Acknowledge the foundational capabilities and maturity level required to begin an effective Exponential IT transformation, resulting in value creation.
Strategy Alignment
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Fast-Track Your DERMS Business Case

A strategic presentation, accompanied by an exemplar of a business case, will help you get your ideas across faster throughout your grid-to-edge journey.

This report:

  • Offers an overview of the value proposition and impact of DERMS solutions on utilities and their broader ecosystem.
  • Explores DERMS case studies and business scenarios to emphasize key factors in shaping an effective business strategy.
  • Presents an exemplar executive summary presentation of a DERMS business case to expedite the planning effort.
  • Strategy Alignment
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    Build a Utilities Business-Aligned IT Strategy

  • Establish the scope of your IT strategy by defining IT’s mission and vision statements and guiding principles.
  • Perform a retrospective of IT’s performance to recognize the current state while highlighting important strategic elements to address going forward.
  • Elicit the business context and identify strategic initiatives that are most important to the organization while building a plan to execute it.
  • Evaluate the foundational elements of IT’s operational strategy that will be required to successfully execute on key initiatives.
  • Wrap all strategic information into a highly visual and compelling presentation that enables easy customization and executive-facing content.
  • Strategy Alignment
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    Utilities GIS Digital Use Case Report

    • Pull inspiration from a curated collection of best-in-class GIS digital use cases to drive the initiative ideation process.
    • While implementation details will differ, overall concepts can often be helpful in designing transformation roadmaps.
    • Our analysis offers additional guidance on ROI, primary sources of value, and more.
    • Pulling best practices from anonymized use cases increases the odds of successful value capture.
    Strategy Alignment
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    Digital Use Case Library: Electric Utilities

    Pull inspiration from a curated collection of best-in-class digital use cases to drive the initiative ideation process.

    • While implementation details will differ, overall concepts can often be helpful in designing transformation roadmaps.
    • Our analysis offers additional guidance on ROI guidelines, primary sources of value, and more.

    Pulling best practices from anonymized use cases increases the odds of successful value capture.

    Strategy Alignment
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    Utilities Industry Business Reference Architecture

    • Demonstrate the value of IT’s role in supporting your utility business capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
    • Apply Level 2 business reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your utility operations.
    • Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.
    Strategy Alignment
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    Define Your Cloud Vision for the Utilities Industry

    • Evaluate workloads’ suitability for the cloud using Info-Tech’s methodology to select the optimal migration (or non-migration) path based on the value of cloud characteristics.
    • Codify risks tied to workloads’ cloud suitability and plan mitigations.
    • Build a roadmap of initiatives for actions by workload and risk mitigation.
    • Define a cloud vision to share with stakeholders.
    Strategy Alignment
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    Utilities IT Strategy Initiatives Workbook

    • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
    • Working with our team, update your IT Strategy Initiatives Workbook.

    2

    Top Industry Trends


    Top Trends
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    Build a Water Utility Digital Twin Roadmap

    • Navigate the complex digital twin ecosystem with a comprehensive digital twin capability matrix that encompasses diverse maturities and essential capabilities.
    • Align desired business outcomes with necessary investments in people, processes, and technology using a pragmatic framework for developing roadmaps.
    • Plan your pathways continuously and iteratively using a practical roadmap-building tool prepopulated with sample data.
    Top Trends
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    Establish Business-Sponsored Utility Asset Management KPIs

    Info-Tech’s research provides a practical tool to help utilities kick-start value-driven KPIs with prepopulated sample data.

    Top Trends
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    Modern CIS Solutions Powered by AI

    Info-Tech’s buyers guide provides practical guide and a tool to empower utility leaders to make well-informed decisions regarding the adoption of AI-powered CIS solutions.

    Top Trends
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    Generative AI Use Case Library for the Utilities Industry

    Info-Tech’s use case library provides practical guidance to help utilities accelerate value-driven Gen AI use case adoption.

    Top Trends
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    Cybersecurity Report for Utilities

    Info-Tech’s utilities cybersecurity report provides an overview of the cybersecurity landscape that leaders are facing today. It offers key insights and practical recommendations based on industry best practices globally. This report:

    • Provides an overview of the utility specific cybersecurity landscape.
    • Identifies the impact on People, Process, and Technology as a result of implementing cybersecurity programs.
    • Demonstrates how utilities are enhancing their cybersecurity capabilities.
    • Proposes recommendations based on best practices from the industry.
    Top Trends
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    Improve Your Field Digital Solution Performance

    Info-Tech’s research provides practical guidance to help utilities improve the effectiveness of their field digital transformation efforts:

    • Identify the leading field digital opportunities for your organization.
    • Define measures to determine the performance of your field digital solutions and identify gaps to be addressed.
    • Provide a holistic framework to improve the successful rate of field deployment.
    • Leverage best practices based on lessons learned from practitioners.
    Top Trends
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    The Future of Utilities Trends Report

    Info-Tech’s trends report on the future of utilities investigates strategic foresights and highlights the relevant trends for business and IT leaders in utilities. Our goal is to guide you through the energy transition journey to the future we reimagine together.

    This report aims to:

    • Perform a broader scan to highlight the proven and relevant trends to utilities.
    • Help organizations identify the trends to follow depending on their maturity.
    • Highlight the impact of the trends to business and IT leaders.
    • Guide organizations for required changes driven by the regulators and desired by customers.
    Top Trends
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    Water Utilities Trends Report

    Info-Tech’s Water Utilities Trends Report investigates strategic foresights and identifies the relevant trends for water utilities. Our aim is to guide you through this transition and help create a sustainable future we can all imagine together.

    • Perform a broader scan to highlight the demonstrated and relevant trends to water utilities.
    • Demonstrate how industry leaders capitalize water utilities tech trends.
    • Highlight the opportunities and risks associated with these trends.
    • Provide practical recommendations on people, process, and technology.
    Top Trends
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    Industrial Control System Modernization: Unlock the Value of Automation in Utilities

    • Perform a cost-benefit analysis to support ICS modernization technologies and applications.
    • Optimize your plan from lessons learned prior to embarking on an ICS modernization roadmap and tactical implementation.
    • Leverage the readiness checklist for IT/OT/business leaders to guide organizations about required changes in people, process, and technology.
    Top Trends
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    Data Analytics Use Cases for Utilities

    Info-Tech’s trends deep-dive report on data analytics use case for utilities can fast track the data strategy development by:

    • Accelerating your business case development by providing a curated data analytics use case repository.
    • Identifying the right data problems to solve which deliver the highest value by leveraging a rapid and effective prioritization. framework.
    • Developing an iterative and value proven roadmap based on your organizational scorecard.
    Top Trends
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    Grid Modernization – Optimize Opportunities and Minimize Risks

    Info-Tech’s deep-dive trends report Grid Modernization: Optimize Opportunities and Minimize Risks investigates strategic foresights and highlights the impact of grid modernization programs on people, process, and technology for IT/OT leaders in electric utilities. Our goal is to guide you through the transformation journey by providing you practical insights.

    • Demonstrate a sample of cost-benefit analysis metrics to support Smart Grid technologies and applications.
    • Provide insights of pitfalls to avoid prior to embarking on a grid modernization roadmap and tactful implementation plans.
    • Identify the readiness checklist for IT/OT leaders to guide organizations in required changes to people, process, and technology.
    Top Trends
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    Utilities IT/OT Convergence Report

    • With the advent of the Industrial Internet of Things (IIoT), many operational technology (OT) systems have adopted more standardized ways of connecting controls systems and related data.
    • Yet IT and OT have typically existed in their own silos. This situation is rapidly coming to an end with the IT/OT convergence.
    • This trend analysis will provide you with key insights to help your IT team to effectively meet these challenges and opportunities head on.
    Top Trends
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    Utilities Data Analytics Report

    • Increased deployment of remote devices and edge computing will drive exponential growth in data generation.
    • Using data analytics to drive productivity gains and reduce operating cost has become central to Utilities’ business strategy.
    • This trend analysis will provide you with key insights to assist your IT team to effectively meet these challenges and opportunities head on.

    3

    Industry Benchmarking


    Peer Benchmarking
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    Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

    • Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
    • Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
    • Learn the characteristics that different industries have that can help or hinder IT success.
    • Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
    Peer Benchmarking
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    Utilities IT Stakeholder Satisfaction Benchmarking Report

    • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
    • Understand important common focus areas to address and gain insights into how your team aligns to other Utilities IT teams.
    Peer Benchmarking
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    Utilities IT Staffing Benchmarking Report

    • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. Utilities IT staffing is stretched thin.
    • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more strategic.
    Peer Benchmarking
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    Utilities IT Management & Governance Benchmarking Report

    • Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
    • Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.

    4

    Core Industry Technologies & Software Selection


    Core Industry Technologies
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    Utilities Industrial Internet of Things Report

    • Ensuring uninterrupted power supply is of the upmost importance. Having end-to-end oversight is critical. The Internet of Things helps to provide that visibility and oversight.
    • Learn about what the Industrial Internet of Things is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
    Core Industry Technologies
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    Utilities Cloud Access Security Broker Report

    • Utilities continue to leverage cloud services for supporting remote devices and consolidating IT and Operational Technology.
    • Having cloud-based services does not automatically resolve the security concerns.
    • Learn about what a cloud access security broker (CASB) is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and your ability to successfully deliver it.
    Core Industry Technologies
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    Utilities Business Intelligence Report

    • Using data analytics to drive productivity gains and reduce operating cost has become central to a Utilities’ business strategy.
    • Gaining insight from this data requires significant effort.
    • Learn about what business intelligence is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.

    Latest Utilities Notes

    Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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    Meet the Utility, Oil & Gas, and Natural Resources Executive Services Leadership Team

    Date published

    November 6, 2023

    Authors:
    • Scott Holland

    • Chris Key

    • Dale McCook

    • George Goodall

    The Utilities, Oil & Gas, and Natural Resources industries are critical to our day-to-day life. They are large industries, with some of the companies ranking in the top 100 as far as total revenue. Info-Tech’s dedicated industry research and advisory services team’s ambition: Ensure that our members receive exceptional value from their investment in their Info-Tech membership! We do that by providing material support across key IT initiatives and personal benefits in the form of professional development coaching, peer networking, and career advancement as members build an exponential IT mindset and embrace autonomization in the Utilities, Oil & Gas, and Natural Resources industries.

    Problematic IT Processes for Utilities: Business Intelligence & Reporting, Organizational Change Management, and Data Quality

    Date published

    May 13, 2019

    Author:
    • George Goodall

    Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

    Power Your Security Program With Metrics That Matter

    Date published

    March 11, 2019

    Author:
    • Celine Gravelines

    Objective and quantifiable metrics help eliminate unknowns and reduce the tendency to rely on emotion, intuition, and politics when making decisions that affect the organization. Leveraging verifiable information for data-driven decisions can be highly effective to efficiently securing critical infrastructure in the utilities industry.

    Hit The Ground(water) Learning, Not Running

    Date published

    January 4, 2019

    Author:
    • Adib Ghubril

    Hydrologists, grappling with bouts of drought or flooding in some major urban centers, and dilapidated municipal infrastructure in others, are mitigating water supply risk with data-driven models.

    Problematic IT Processes for Electric Power Generation, Transmission, and Distribution – Data Quality, Service Catalog, and Business Intelligence

    Date published

    November 21, 2018

    Author:
    • George Goodall

    Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

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