- Building collaboration: With the increasing integration of digital technology and the growing threat of cybersecurity risks, technology leaders are challenged to seek ways to enhance collaboration between IT and OT teams.
- Taking down silos: IT and OT teams within utilities have operated independently for decades. Both teams are resistant to change and reluctant to collaborate.
- Managing conflicting priorities: The diverse nature of technologies and the varying criticality of the supported systems in utility operations often result in conflicting priorities between teams.
Our Advice
Critical Insight
Utilities leaders can assess the maturity of all aspects driving IT/OT convergence. By pinpointing specific areas for enhancing collaboration, we can leverage both rational best practices and emotional connections to develop a growth mindset and foster trust, transcending conventional silos.
Impact and Result
- By addressing all aspects of IT/OT convergence, utilities will have a better chance of a successful transformation and convergence journey to deliver organizational-aligned value.
- Use Info-Tech’s methodology to approach the conversation and identify shared organizational goals while addressing the differences.
- Leverage Info-Tech’s utility business capability map to assess the impact of IT/OT convergence on business capabilities and identify gaps and opportunities.
- Use Info-Tech's IT/OT Convergence Maturity Assessment Tool to identify areas to focus on to develop maturities.