The Utilities Industry Business Reference Architecture provides a unified, end-to-end view of how electricity, natural gas, water, and wastewater utilities create, deliver, and sustain value. It defines the stable business capabilities that underpin utility operations, from asset planning and grid or network operations to customer service, regulatory compliance, field work, and environmental stewardship. This architecture matters because utilities must modernize aging infrastructure, improve resilience, integrate digital and operational technologies, and meet rising expectations for reliability, affordability, safety, and sustainability. By creating a common language across IT, OT, and business teams, the architecture helps utility leaders reduce duplication, strengthen integration, prioritize investment, and connect technology decisions directly to operational and customer outcomes.
The Utilities Industry Business Reference Architecture
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