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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices

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  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Monthly Peer Roundtables

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  • Monthly Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services

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  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

Deep Insights Tailored to Your Industry

1

Deep insights step 1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Deep insights step 2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Deep insights step 3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Deep insights step 4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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State/Provincial Government Industry Impacts on IT Strategy: Senior Management Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the State/Provincial Government Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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State/Provincial Government Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting State/Provincial Government and the inherent opportunities and risks.
  • Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
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State/Provincial Government IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Federal Government Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting federal governments and the inherent opportunities and risks.
  • Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
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Federal Government Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Federal Government Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Federal Government IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Local Government IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Local Government Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Local Government Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Local Government Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting local governments and the inherent opportunities and risks.
  • Assess how your team is positioned from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.

2

Top Industry Trends


Top Trends
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State/Provincial Government Digital Government Report

  • Digital government is the production and delivery of information and services inside the government and public.
  • Face-to-face interactions can no longer meet government user demands.
  • Learn how to overcome these challenges with technology enablers and set the course for digital government.
Top Trends
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State/Provincial Government Cybersecurity & Risk Management Report

  • As services are moving to the cloud and as we advance digital government, the opportunity for data loss, compromise, and cyberattack increase.
  • Siloed applications systems result in data redundancy. Not having a central oversight of data increases exposure to cybersecurity risk.
  • Learn how to overcome these challenges with technology enablers and set the course for cybersecurity & risk management.
Top Trends
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State/Provincial Government Consolidation & Optimization of Services Report

  • Government departments and agencies are moving to common platforms to share service delivery interfaces as well as use services to improve information gathering.
  • Government users are as varied as the services delivered. They can include constituents, businesses, and other public service providers
  • Learn how to overcome these challenges with technology enablers and set the course for service optimization and consolidation.
Top Trends
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Federal Government IT Workforce Report

  • Federal Government agencies’ IT operations tend to be concentrated within certain geographies. In addition, Federal Government employees tend to be unionized, which can set constraints in the selection of IT talent.
  • Restrictions around recruiting and the lengthy timeframes can present challenges in attracting and maintaining the interest of candidates.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.
Top Trends
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Federal Government Cloud Report

  • Federal Government agencies have been adopting digital transformation initiatives, migrating their information to digital format and moving services to cloud
  • Multiple agencies with multiple systems operating within a restrictive Federal Government ecosystem can make the assessment, selection, and implementation of cloud services a challenge.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.
Top Trends
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Federal Government Cybersecurity Report

  • Federal Government agencies are focused on cybersecurity and online attacks, in addition to traditional information security.
  • Federal Government agencies can operate from many international locations such as embassies and foreign offices.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.
Top Trends
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Local Government Cybersecurity Report

  • Increased use of technology to improve effectiveness of public services delivery has led to more to cyberthreat risks.
  • Cybersecurity is not an afterthought. It must be addressed through a combination of technology and best practices.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.
Top Trends
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Local Government Service Modernization Report

  • Local government organizations continue to be pressured to provide more services while maintaining current spending levels.
  • Labor continues to be one of the largest expenditures in Local Government.
  • Learn how to overcome these challenges with technology enablers and set the course for service modernization.
Top Trends
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Local Government User Engagement Report

  • Pervasive use of technology in all aspects of society is changing how constituents interact with government.
  • Local governments must re-envision their relationships with tech-savvy constituents and business entities.
  • Learn about the Local Government user engagement trend, with expert assistance.

3

Industry Benchmarking


Peer Benchmarking
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State/Provincial Government IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • State/Provincial Government IT reports staffing level strain across all key IT functions. While available skill sets are good, IT’s inability to meet demand is undermining its effectiveness overall.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
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State/Provincial Government IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
  • While State/Provincial Government IT as a whole is meeting stakeholder expectations, there is room for improvement when it comes to IT policies, client-facing technologies, and analytical capability.
  • Understand important focus areas to address and insights into how your team compares with other State/Provincial Government IT organizations.
Peer Benchmarking
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Federal Government IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Federal Government IT groups suffer from low stakeholder satisfaction ratings across the board. The root of this problem rests with the quality and frequency of communication. Addressing this will have a positive ripple effect on IT alignment with stakeholder needs.
  • Understand important common focus areas to address, and gain insights into how your team aligns to other Federal Government IT teams.
Peer Benchmarking
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Federal Government IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • Federal Government IT reports staffing level strain across all key IT functions. While available skill sets are good, IT’s inability to meet demand is undermining its effectiveness overall.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
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Local Government IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
  • While Local Government IT is keeping the lights on, there is little opportunity to lead, innovate, or plan for the long term.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
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Local Government IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service, they are receiving from IT.
  • While Local Government IT as a whole is meeting stakeholder expectations, there is room for improvement when it comes to client-facing technologies and IT’s innovation posture.
  • Understand important focus areas to address and insights into how your team compares with other Local Government IT organizations.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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State/Provincial Government Chatbots Report

  • Chatbots have been used in business for quite a while and are significant factors in training, taking orders, completing surveys, and responding to client queries.
  • A large facet of government involves servicing business and constituent requests – services are diverse and responses to requests can be complex. Often, these services need to be provided in multiple languages.
  • Learn about chatbots, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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State/Provincial Government Cloud Access Security Broker Report

  • As government organizations move to the cloud, the challenge is on IT leadership to clarify the new risks associated with this strategy.
  • Those subscribing to these services require very little IT knowledge or involvement. These arrangements are often made outside of IT and without IT oversight.
  • Learn about cloud access security brokers, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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State/Provincial Government 5G Telecom Report

  • 5G is an infrastructure enhancement that creates new possibilities for connectivity and data collection.
  • 5G will drive a public expectation that State/Provincial Government will leverage this new technology as it becomes generally available to the public
  • Learn about 5G telecom, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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Federal Government Cloud Services Report

  • Federal Governments have worked closely with public cloud vendors to ensure security, privacy and data sovereignty risks are mitigated.
  • Federal Governments set strict rules around what data and backups can be stored and where they must reside. This makes it difficult to establish a trusted service provider.
  • Learn about what cloud services are, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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Federal Government Security Monitoring Report

  • Federal Governments are attractive targets for bad actors both domestic and foreign. The level of sophistication of attacks can include both theft of information and disruption of services.
  • Federal Government information can be highly sensitive and have broad impact if security is compromised.
  • Learn about what security monitoring is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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Federal Government Human Resources Management Systems Report

  • Federal Governments employ a large number of people with varying levels of skills and certifications across large geographical areas internationally.
  • Maintaining these agreements and the specific terms and conditions that include specific wages, benefits, pensions, and hours of work is daunting.
  • Learn about what a human resource management system is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver.
Core Industry Technologies
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Local Government Endpoint Protection Report

  • Cybersecurity encompasses best practices, training and awareness, and technology.
  • Most Local Government IT departments do a good job at securing their networks and intrusion monitoring. However, the most vulnerable part, the “endpoint,” is often at risk.
  • Learn about what endpoint protection is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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Local Government Customer Relationship Management Report

  • Users of government services can be many and varied, ranging from constituents to businesses and other public agencies.
  • Modern-day customer relationship management (CRM) systems have come a long way in addressing duplication of information and multi-stakeholder needs.
  • Get insights on how you can lead change and get the best CRM for your Local Government organization.
Core Industry Technologies
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Local Government Enterprise Resource Planning Report

  • Local governments have multiple operating units, many of which have developed their own systems to administer common business functions.
  • As a result, enterprise-wide functions such as financial planning and reporting struggle with a finding a single source of truth.
  • Migrating to or modernizing enterprise resource planning (ERP) systems can address these issues.
  • Gain key insights about features of ERPs, top vendors, and how to implement this critical technology.

Latest Government Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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President Biden's Healthcare Reforms: First Step Reduce Premium Costs and Expand Access

Date published

February 12, 2021

Author:
  • Jennifer Jones

Expanding access to health insurance coverage and reducing premium burdens among low- and middle-income earners will create more healthcare consumers. Health insurers must prepare by improving data and analytical capacity to improve information sharing across the health system.

Government: Next Steps From the CIO COVID-19 Strategy Webinar

Date published

April 23, 2020

Author:
  • Rocco Rao

The CIO will play a critical role across this crisis, and it is an opportunity to shine. This is a key time for CIOs to demonstrate leadership and technology capability. Government organizations will look to IT for a clear technology strategy to support recovery efforts and readiness for the next crisis.

Government – The Essential Ten-Step Guide: Building and Communicating Your CIO Strategy for COVID-19

Date published

April 20, 2020

Author:
  • Rocco Rao

CIOs in Government will play a critical role during the COVID-19 crisis. This is an opportunity to shine. Use this plan to help you build and communicate a clear strategy for the next 90 days, allowing you to demonstrate both leadership and technology capability.

Local Government: Advice From the COVID-19 Roundtable

Date published

April 9, 2020

Author:
  • Rocco Rao

The COVID-19 pandemic has impacted all organizations globally. Info-Tech Research Group is supporting its Local Government community by hosting a series of roundtable sessions. The purpose of these session is to provide a forum for Local Government IT leaders and Info-Tech research analysts to share information. The first session on March 24, 2020 addressed IT leaders’ need to move from a reactive state to planning for the near-term and long-term technology needs of their respective organizations.

Problematic IT Processes for Local Government: Managing Service Catalog, Disaster Recovery Planning, and Business Continuity

Date published

December 2, 2019

Author:
  • George Goodall

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

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