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Smart Parks Serve as an Example of How to Implement Technology in a Municipality
August 15, 2019
Implementing smart city technology can be either a great benefit to your municipality or a huge waste of money. Cities can make good technology decisions by playing to their unique strengths, learning from others, starting small, and staying flexible. Now that’s smart.
Establishing a Balanced Scorecard for IT Performance in Local Government Is an Important Complement to the IT Strategy, Part 2
July 29, 2019
The balanced scorecard typically includes four perspectives, but for local government the organization’s mission and societal contribution represents a fifth perspective. To be most effective, the IT balanced scorecard should be tied to the organization’s scorecard and reflect the organization’s strategies and goals.
Establishing a Balanced Scorecard for IT Performance in Local Government Is an Important Complement to the IT Strategy, Part 1
July 29, 2019
The balanced scorecard typically includes four “perspectives,” but for local government the organization’s mission and societal contribution represents a fifth perspective. To be most effective, the IT balanced scorecard should be tied to the organization’s scorecard and reflect the organization’s strategies and goals.
Are We Including the Wrong Services in the Scope of Our Shared Services Initiatives?
July 22, 2019
Government shared service initiatives have generally failed to achieve their financial goals. I suggest that one reason is the typical decision to focus on standardizing areas of “duplication.” A better result would come from focusing on services that participating agencies don’t have but rather need.
Moving From the Back Office to the Boardroom With IT Performance Metrics
July 16, 2019
Senior leaders need to understand their return on investment in terms of business outcomes. However, typical IT metrics do not resonate with the executive leadership. IT spend needs to be justified in terms of value instead. For government organizations, the primary focus is on public value, not shareholder value.