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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices

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  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Monthly Peer Roundtables

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  • Monthly Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services

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  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

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Passenger Transportation Roundtable

Deep Insights Tailored to Your Industry

1

Deep insights step 1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Deep insights step 2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Deep insights step 3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Deep insights step 4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Passenger Transportation Business-Aligned IT Strategy

  • Business strategy is focused on running services between locations that have the greatest travel demand, with today’s passenger transit often provided across multiple transportation modes.
  • Learn about the ecosystem factors that are impacting passenger transportation organizations and the inherent opportunities and risks.
  • Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
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Passenger Transportation Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Passenger Transportation Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Passenger Transportation IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.

2

Top Industry Trends


Top Trends
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Passenger Transportation Seamless Passenger Travel Report

  • Seamless passenger travel is the facilitation of transfers between modes of transportation, including first and last mile movements, with as little passenger “work” as possible.
  • Security and privacy are key for seamless travel. Using biometrics to identify passengers and trusted networks for validating passenger credentials is a must for international travel scenarios.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these challenges and opportunities head on.
Top Trends
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Passenger Transportation Intelligent Personal Assistants Report

  • Use of intelligent personal assistants is no longer a novelty but a preferred method for voice-initiated searches. However, speech recognition technology is still developing, aided by natural language processing. Difficulties in speech recognition can severely diminish the user experience.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these challenges and opportunities head on.
Top Trends
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Passenger Transportation Passenger Identification Report

  • Travel demand will make passenger processing financially unsustainable if technology is not brought to bear on developing solutions.
  • Current Trusted Traveler Programs have provided a start for passenger identification processing. This is a first step in governments accepting verified credentials internationally.
  • This trend analysis will provide you with key insights to assist your IT team to effectively meet these challenges and opportunities head on.

3

Industry Benchmarking


Peer Benchmarking
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Passenger Transportation IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Transportation & Logistics organizations receive high satisfaction marks from their stakeholders, yet client-facing technology and data quality, two areas very important to business strategy and operations, require more investment and attention.
  • Understand important common focus areas to address, and gain insights into how your team aligns to other Passenger Transportation IT teams.
Peer Benchmarking
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Passenger Transportation IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. Transportation & Logistics (T&L) IT staffing is stretched thin.
  • Higher-than-normal turnover and a lack of new talent coming in suggests that T&L IT could be facing a tough future as it contends with accelerating adoption of Industry 4.0 technologies.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more strategic.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Passenger Transportation Mobility as a Service Report

  • New entrants in the transportation market are increasingly providing more choices for travelers through new service delivery models fueled by technology. However, few platform providers can provide all of the components for a seamless passenger journey.
  • Learn about what mobility as a service (MaaS) is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and your ability to successfully deliver it.
Core Industry Technologies
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Passenger Transportation 5G Report

  • The advent of 5G will drive consumer expectations that the travel industry will exploit. However, current 5G infrastructure is not yet fully deployed, so choice of carriers within a region may be limited or coverage may not yet be available.
  • Learn about what 5G is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and your ability to successfully deliver it.
Core Industry Technologies
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Passenger Transportation Biometric Identification Report

  • Biometric identification is a maturing technology with investment being made to improve accuracy, security, speed, and efficiency. Stakeholders include transportation providers such as air and rail, government agencies responsible for border protection and immigration, and hub providers such as airports.
  • Learn about what biometric identification is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and your ability to successfully deliver it.

Latest Passenger Transportation Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Transportation & Logistics – The Essential Ten-Step Guide: Building and Communicating Your CIO Strategy for COVID-19

Date published

April 23, 2020

Author:
  • Gleb Lisikh

CIOs in Transportation & Logistics will play a critical role during the COVID-19 crisis. This is an opportunity to shine. Use this plan to help you build and communicate a clear strategy for the next 90 days, allowing you to demonstrate both leadership and technology capability.

Transportation & Logistics: Next Steps From the CIO COVID-19 Strategy Webinar

Date published

April 23, 2020

Author:
  • Gleb Lisikh

The CIO will play a critical role across this crisis, and it is an opportunity to shine. This is a key time for CIOs to demonstrate leadership and technology capability. Transportation & Logistics organizations will look to IT for a clear technology strategy to support recovery efforts and readiness for the next crisis.

Discussion Summary: Info-Tech LIVE Las Vegas Transportation & Logistics Industry Roundtable

Date published

December 19, 2019

Authors:
  • Rocco Rao

  • Jennifer Perrier

Info-Tech LIVE took place November 19-21 in Las Vegas, NV. Here, we hosted nine Industry Roundtables focused on the direct and longer-term ripple effects of Industry 4.0 and its hallmark technologies on the different industry sectors. Read this summary of the Transportation & Logistics conversation to learn the main challenges and opportunities your peers think Industry 4.0 presents, and what they think are the next steps to manage this sea change successfully.

Establishing a Balanced Scorecard for IT Performance in Transportation and Supply Chain Logistics Is an Important Complement to the IT Strategy

Date published

August 15, 2019

Author:
  • Sidney Hodgson

The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, the IT balanced scorecard must demonstrate the value IT provides and reflect corporate strategies and goals.

Problematic IT Processes for Transportation and Warehousing: Performance Measurement, Managing Service Catalog, and Business Process Controls & Internal Audit

Date published

May 13, 2019

Author:
  • George Goodall

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

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