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Retail
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
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Retail - Critical Projects
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Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry
Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry
Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.
Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Retail Industry Business Reference Architecture
- Demonstrate the value of IT’s role in supporting your retail capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
- Apply Level 2 business reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your retail operations.
- Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.
Strategy Alignment
Retail Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Retail industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Retail IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy and document them in the IT Strategy Initiatives Workbook.
Strategy Alignment
Retail Industry Impacts on IT Strategy: Senior Management Presentation Template
- Use the Retail Industry Impacts on IT Strategy: Senior Management Presentation Template to share the key findings of the business-aligned analysis with your organization's leadership team.
2
Top Industry Trends
Top Trends
Shopping in the Metaverse
- Identify opportunities across your shopping journey to capitalize on the blockchain, digital twinning, infrastructure, and virtual environments to monetize key customer insights.
- Realize the effects of metaverse that are being felt on all entities of the physical and virtual retail ecosystem. Learn how the best-in-class retailers are already reaping business benefits from adopting technology demands with the Metaverse Journey Map.
- Visualize consumer, services, operations, and technology components in unison for your enterprise and industry use cases to design a list of initiatives to integrate into the IT strategic plan.
Top Trends
The Future of Omnichannel Retail
- Identify: Strategic foresight flows from the identification of signals to clustering the signals together to form trends and uncovering what is driving the trends to determine which strategic initiatives are most likely to lead to success on an industry level.
- Prioritize: Further customize the scores by tailoring the generalized weightings to your organization and determining the relevancy and timing to your operations. By doing so, your enterprise can determine which trend and technology to prioritize for your retail omnichannel initiative.
- Align: After establishing what trend and technology to prioritize, establish its benefits that closely align and promote the success of your business’ goals.
Top Trends
Retail Improved Customer Experience Trend Report
- A retailer must meet their customers’ constantly changing expectations for product selection, ease of purchase, delivery, performance, and price through various channels.
- Understanding these expectations is essential to retail planning and execution.
- Learn about how an improved customer experience affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Retail Secure Personal Information Trend Report
- Retailers collect a lot of personal information which must be protected from inappropriate external and internal access.
- As attackers adopt changing techniques, retailers cannot assume that what was sufficient protection before is still adequate now.
- Learn about how the secure personal information trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Retail Better Data for Decision Making Trend Report
- The right decisions around pricing, product mix, amount of inventory, and customer profile can make the difference between success and failure in a very competitive retail environment.
- The ability to provide timely and accurate data is challenging for IT departments, which must deal with obsolete data and/or lack of data ownership.
- Learn about how the Better Data for Decision Making trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
3
Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
Retail IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Retail IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- By taking the IT Staffing Diagnostic and participating in our unique IT spending benchmarking program, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
Retail IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- Current areas that Retail IT struggles with stakeholder satisfaction include innovation, client-facing technology, analytical capability, and security – all of which are tied to Retail’s ability to compete and thrive today.
- Understand important focus areas to address and insights into how your team compares with other Retail IT organizations.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
Retail Point of Sale Systems Technology Report
- A modern point of sale (PoS) system has many features and capabilities that can optimize operations, enhance customer experience, and assist in selling through various sales channels. This makes them very complex.
- Learn about what PoS systems are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
Retail Enterprise Resource Planning Technology Report
- Modern enterprise resource planning (ERP) systems have a lot to offer in automating processes, reducing the amount of manual routine work, and facilitating the flow of information across business units.
- But ERP projects are long, complex, and costly initiatives that result in massive changes to the way people work.
- Learn about what ERP is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Retail Web Experience Management Technology Report
- E-commerce is the fastest-growing of all retail channels and demands the deployment of advanced technologies.
- Merging with web content management and analytics, web experience management (WEM) is evolving from basic websites to an omni-channel experience.
- Learn about what WEM is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Latest Retail Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
The Future of Omnichannel Retail – Executive Brief
Date published
August 25, 2022
Author:
Read this concise Executive Brief to learn about the six key trends that will help drive retail digital transformation and how omnichannel affects all functions of an enterprise.
Amazon.com Embodies Innovation as a Business Model and You Should as Well
Date published
May 18, 2021
Author:
This Premium Research Note provides an inside view into how Amazon.com drives continuous innovation by leveraging a singular core business model that guides all key decisions related to how the business is run. Innovation is not simply a product of a small subset or “chosen few” within an organization, but instead springs from strong and accurate guiding principles upon which the business is anchored.
Baking Cybersecurity Into the Cannabis Industry
Date published
October 15, 2018
Author:
The cannabis market is undergoing explosive growth in all directions. Traditional strategic approaches to information security are unlikely to keep up in an era of frenetic start-ups, investments, innovation, mergers, partnerships, and acquisitions. Agile cybersecurity will be the key to competitive advantage.
Incorporate Video Analytics in Business Intelligence
Date published
September 24, 2018
Authors:
Advances in video surveillance technology are now opening up the possibility for organizations to leverage video data for business intelligence. This note will briefly touch on the new technologies in the space, such as heat mapping, dwell time, and people counting, that are allowing businesses to better understand their customers.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Retail Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.