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Retail
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
- Industry-Specific Research
- Reference Architectures
- Industry Trends
- Top Technologies
Monthly Peer Roundtables
- Monthly Executive Collaboration
- Peer-to-Peer Knowledge Sharing
- High-Impact Discussion Topics
Industry-Specific Advisory Services
- Digital Transformation
- Linking Business & IT Value Maps
- Advisory Assistance to Help You Build Your IT Strategy
- Peer Benchmarking
Executive Roundtable Events
Retail Roundtable
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Background &
Overview
Executive
Roundtable
Action
Plan
Industry Roundtable Events
The Industry Roundtable Events are sessions hosted each month for 8 to 15 industry peers to discuss the
most pressing topics impacting IT departments in their industry and share their experiences. Each
session is facilitated by an industry analyst and supported by our tailored research.
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experience track to learn more about the research, Roundtables, and action plan for each topic.
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry
Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry
Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.
Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Retail Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Retail industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Retail IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy and document them in the IT Strategy Initiatives Workbook.
Strategy Alignment
Retail Industry Impacts on IT Strategy: Senior Management Presentation Template
- Use the Retail Industry Impacts on IT Strategy: Senior Management Presentation Template to share the key findings of the business-aligned analysis with your organization's leadership team.
2
Top Industry Trends
Top Trends
Retail Secure Personal Information Trend Report
- Retailers collect a lot of personal information which must be protected from inappropriate external and internal access.
- As attackers adopt changing techniques, retailers cannot assume that what was sufficient protection before is still adequate now.
- Learn about how the secure personal information trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Retail Improved Customer Experience Trend Report
- A retailer must meet their customers’ constantly changing expectations for product selection, ease of purchase, delivery, performance, and price through various channels.
- Understanding these expectations is essential to retail planning and execution.
- Learn about how an improved customer experience affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Retail Better Data for Decision Making Trend Report
- The right decisions around pricing, product mix, amount of inventory, and customer profile can make the difference between success and failure in a very competitive retail environment.
- The ability to provide timely and accurate data is challenging for IT departments, which must deal with obsolete data and/or lack of data ownership.
- Learn about how the Better Data for Decision Making trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
3
Industry Benchmarking
Peer Benchmarking
Retail IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- By taking the IT Staffing Diagnostic and participating in our unique IT spending benchmarking program, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
Retail IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- Current areas that Retail IT struggles with stakeholder satisfaction include innovation, client-facing technology, analytical capability, and security – all of which are tied to Retail’s ability to compete and thrive today.
- Understand important focus areas to address and insights into how your team compares with other Retail IT organizations.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
Retail Enterprise Resource Planning Technology Report
- Modern enterprise resource planning (ERP) systems have a lot to offer in automating processes, reducing the amount of manual routine work, and facilitating the flow of information across business units.
- But ERP projects are long, complex, and costly initiatives that result in massive changes to the way people work.
- Learn about what ERP is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Retail Web Experience Management Technology Report
- E-commerce is the fastest-growing of all retail channels and demands the deployment of advanced technologies.
- Merging with web content management and analytics, web experience management (WEM) is evolving from basic websites to an omni-channel experience.
- Learn about what WEM is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Retail Point of Sale Systems Technology Report
- A modern point of sale (PoS) system has many features and capabilities that can optimize operations, enhance customer experience, and assist in selling through various sales channels. This makes them very complex.
- Learn about what PoS systems are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Latest Retail Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Discussion Summary: Info-Tech LIVE Las Vegas Retail & Wholesale Industries Roundtable
Date published
December 19, 2019
Author:
Info-Tech LIVE took place November 19-21 in Las Vegas, NV. Here, we hosted nine Industry Roundtables focused on the direct and longer-term ripple effects of Industry 4.0 and its hallmark technologies on the different industry sectors. Read this summary of the Retail & Wholesale conversation to learn the main challenges and opportunities your peers think Industry 4.0 presents and what they believe are the next steps to manage this sea change successfully.
Problematic IT Processes for Merchant Wholesalers, Nondurable Goods: Business Continuity, Enterprise Architecture, and Disaster Recovery Planning
Date published
December 2, 2019
Author:
Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.
First GDPR…Now CCPA? Privacy Implications for the Retail Industry
Date published
October 17, 2019
Author:
The General Data Protection Regulation (GDPR) forced many organizations to implement data privacy practices, but now the California Consumer Protection Act (CCPA) looms closer. What will this mean for the retail industry?
Loyalty Management Programs: Choosing the Right Deployment Architecture in a Retail Environment
Date published
August 6, 2019
Author:
Many organizations struggle to define the appropriate technology architecture for the enablement of their loyalty programs. This note will examine different methods for rolling out applications and systems for effectively managing loyalty programs.
Establishing a Balanced Scorecard for IT Performance in the Retail Industry Is an Important Complement to IT Strategy
Date published
June 11, 2019
Author:
The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, the IT balanced scorecard must demonstrate the value IT provides and reflect corporate strategies and goals.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Retail Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.