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Retail Banking - Critical Projects

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Meet the Technology Demands of Modern Banking

Better understand the current market challenges. We focus on issues related to the challenges that core banking systems encounter when trying to deliver modern banking products, services and experiences.

Identify the four of the most popular core banking system modernization approaches, including a 12 criteria approach to evaluate the suitability of the 4 methodologies is provided.

A scorecard based evaluation tool will help you make a disciplined and data driven decisions about the modernization methodology that best suits your bank.

Strategy Alignment
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Build a Retail Banking Business-Aligned IT Strategy

  • Establish the scope of your IT strategy by defining IT’s mission and vision statements and guiding principles.
  • Perform a retrospective of IT’s performance to recognize the current state while highlighting important strategic elements to address going forward.
  • Elicit the business context and identify strategic initiatives that are most important to the organization while building a plan to execute it.
  • Evaluate the foundational elements of IT’s operational strategy that will be required to successfully execute key initiatives.
  • Wrap all strategic information into a highly visual and compelling presentation that enables easy customization and executive-facing content.
Strategy Alignment
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Next-Generation Customer Experience in Retail Banking

Next-generation customer experience requires the entire organization to achieve; it isn’t just a technology solution. Improved customer experience will elevate:

  • Engagement
  • Brand
  • Value
  • Loyalty
  • Retention
  • Profitability

The ultimate goal of modernized CX in retail banking is to assure that, regardless of the channel selected, experiences are fast, relevant, personalized, and leave the customer feeling more connected to their bank.

Strategy Alignment
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Retail Banking Industry Business Reference Architecture

  • Demonstrate the value of IT’s role in supporting your banking organization’s capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
  • Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your retail banking operations.
  • Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.
Strategy Alignment
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Make Your IT Governance Adaptable – Financial Services

  • You will produce more value from IT by developing a governance framework optimized for your current needs and context, with the ability to adapt as your needs shift.
  • You will create the foundation and ability to delegate and empower governance to enable agile delivery.
  • You will identify areas where governance does not require manual oversight and can be embedded into the way you work.

2

Top Industry Trends


Top Trends
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Generative AI Use Case Library for the Retail Banking Industry

Info-Tech’s use case library provides practical guidance to help retail banks accelerate value-driven Gen AI use case adoption.

Top Trends
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AI/ML for Small and Midsize Banks

  • Apply the six core benefits that AI/ML can deliver to your customer experience to help you determine where you should deploy it within your bank.
  • Understand the six capabilities that AI/ML can bring to your bank's internal operations to maximize the return on your AI/ML investment.
  • Mature your AI/ML approach to combine both customer-facing and internal benefits to achieve exponential outcomes and returns.
  • Use our AI/ML scorecard tool to evaluate the suitability of your use cases.
Top Trends
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The Future of Retail Banking

Significant changes are required throughout IT in order to enable it to:

  • Partner closely with the business. Successful new development will require IT to beclose and deeply aligned with with the business.Exceptional governance and project management skills will be essential to success when entering new markets.
  • Create open and agile Infrastructure. New market developments require existing infrastructure to be agile and responsive to changing conditions. Invest in API management tools and pursue a service-oriented architecture to futureproof existing infrastructure.
  • Security must be a top priority. Info-Tech security diagnostics can help IT service providers to evaluate current state of your client’s security management and governance areas, including security policies and processes.
Top Trends
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Mainframe Modernization for Retail Banking

Mainframe systems are more relevant than ever in modern retail banking. They are ideally suited for modern banking, and recent innovations in mainframe hardware and software are helping to combine the inherent advantages of mainframes with modern architecture, development environments, software tools, and development methodologies. A modernized mainframe system featuring microservices and APIs can become a source of competitive advantage. Strategic investments can particularly transform your mainframe into a source of competitive advantage over smaller competitors.

Top Trends
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API Management in Retail Banking

  • The adoption of a mature API management capability will provide a flexible and integration-friendly infrastructure state that enables:
    • A structured way to achieve digital transformation.
    • Easier integration of external vendors.
    • A strategy to achieve a service-oriented architecture.
Top Trends
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Retail Banking Legacy Systems/Transformation Report

  • The Retail Banking industry is rapidly evolving. It is being influenced and reshaped by many factors. Customer bases are aging; younger, technology-savvy customers are becoming more important; and new competition is occurring.
  • These forces are causing legacy technology to increasingly become a hindrance to successfully competing.
  • Learn about the legacy systems/transformation trend, including challenges and opportunities, with expert assistance.
Top Trends
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Retail Banking Increasingly Competitive Markets Report

  • Customer expectations for financial services are increasingly redefined by non-financial/non-regulated competitors (e.g. Apple, Amazon, Uber).
  • As the level of competitiveness continues to escalate, so does the pressure on financial services organizations to transform their business.
  • Learn about how increasingly the competitive markets trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Retail Banking Surveillance for Illegal Activity Report

  • Banks are struggling to remain compliant with the rapidly evolving regulations, consuming significant resources as criminals are becoming ever more sophisticated.
  • The risk is real, as compliance failures present huge reputational risks at a time when Retail Banking CIOs are often not seen as innovators by banking staff.
  • Learn about how surveillance for illegal activity affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.

3

Industry Benchmarking


Peer Benchmarking
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Retail Banking IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
  • While Financial Services as a whole is meeting stakeholder expectations, there is room for improvement when it comes to client-facing technologies and analytical capabilities, both key to competing in this rapidly transforming industry.
  • Understand important focus areas to address and insights into how your team compares with other Retail Banking IT organizations.
Peer Benchmarking
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Retail Banking IT Management & Governance Benchmarking Report

  • Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
  • Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
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Retail Banking IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
  • By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
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Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

  • Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
  • Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
  • Learn the characteristics that different industries have that can help or hinder IT success.
  • Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Retail Banking Core Banking Systems Report

  • Core banking systems are ERP systems for banks. A wide range of products are available, with varying levels of digital maturity and modern code bases.
  • Selecting the correct system is essential, and selection must consider the future plans of the organization.
  • Learn about what a core banking system is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Retail Banking Robotic Process Automation Report

  • Robotic process automation can be broadly applied to any process that involves a high level of human involvement, a low level of human judgement, and a high degree of repetitive tasks.
  • Learn about what robotic process automation is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Retail Banking API Integration Report

  • APIs ensure seamless communication between various applications and services that operate within a bank, laying the groundwork for successful legacy renewal.
  • Learn about what API technology is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.

Latest Retail Banking Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Meet the Financial Services and Insurance Executive Services Leadership Team

Date published

November 7, 2023

Authors:
  • David Tomljenovic

  • Ahmed Mapara

  • Christine West

  • Christine Brick

  • Chris Kenyon

  • Gene Berry

  • Dawn Hall

The Financial Services and Insurance (FSI) industries are ever-evolving and undergoing dramatic changes due to market conditions, increased consumer and employee demands, and a rapid need for modernization to remain competitive with both incumbents and digital-first emerging players. Our global FSI team at Info-Tech is the world-renowned provider of choice for premier CIO and executive leadership, research, coaching, and mentoring services dedicated to IT leaders. Our mission is to serve as a trusted strategic advisor to enable FSI IT leaders and increase the value of their organization. Our advice improves the teaching, learning, research, student experience, and community engagement aspects of their organizations through IT best practices and research. We will ensure that our members in the global FSI sector receive exceptional value from their investment in their Info-Tech membership as they build an exponential IT mindset to embrace the changes in the FSI industry.

The Silicon Valley Bank Failure and What to Prepare for Next

Date published

March 16, 2023

Author:
  • Jody Gunderman

The impacts on banking, financial institutions, their customers, and technology.

Problematic IT Processes for Banks and Credit Unions: Data Quality, Quality Management, and Organizational Change Management

Date published

May 15, 2019

Author:
  • George Goodall

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

All Those People on Their Mobile Phones…Hey, Can We Use This as a Payment Option??

Date published

January 30, 2019

Author:
  • Jimmy Tom

Most modern mobile phones have “tap-to-pay” capabilities used regularly by people of all ages at retail outlets. How does this differ from payment card tap-to-pay? What does this mean to a financial institution or payment provider?

Exploring Cryptocurrencies and Blockchain Technology in the Payments Industry

Date published

February 2, 2018

Author:
  • Andy Liu

This article explores cryptocurrencies, blockchain technology, and how they are being leveraged to enhance the payments industry.

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