With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.
Benefit from peer data to get a reference point for how well you stack up.
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
October 19, 2021
Conversational interfaces (“chatbots”) that process natural language queries have the potential to revolutionize how banks run their service desks. Since they have a high number of external end users requiring service desk support, banks are especially well positioned to leverage chatbot technology to improve their service desk costs.
May 18, 2021
Digital preservation is a sustained and integrated people-process-technology capability and commitment to ensure usability and access to digital materials in years to come. Adopting a digital preservation product will prove beneficial to Government, Higher Education, and Financial Services among others.
May 18, 2021
This article explores cryptocurrencies, blockchain technology, and how they are being leveraged to enhance the payments industry.
May 15, 2019
Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.
January 30, 2019
Most modern mobile phones have “tap-to-pay” capabilities used regularly by people of all ages at retail outlets. How does this differ from payment card tap-to-pay? What does this mean to a financial institution or payment provider?