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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices


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Department Stores - Critical Projects

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Department Stores Business-Aligned IT Strategy

  • Learn about the ecosystem of factors that impact the Department Stores industry.
  • Explore how your IT team is set to deal with those factors from a PESTLE and SWOT perspectives.
  • Leverage expert insights and takeaways and update your IT strategy accordingly.
Strategy Alignment
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Department Stores IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Department Stores Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Department Stores Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.

2

Top Industry Trends


Top Trends
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Department Stores Augmented Reality Report

  • Customers expect new technologies and believe the experience is as important as the product itself, preferring stores with AR experiences.
  • While new tech brings plenty of challenges to IT departments, it also brings a wealth of opportunities with new levels of leadership required to champion the changes.
  • Learn about how the augmented reality trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Department Stores Artificial Intelligence Report

  • Many brands benefit from integrating AI into operations. Uses include search, recommendation engines, virtual trial rooms, better customer service, customer data analysis, targeted marketing campaigns, and bots.
  • Learn about how the artificial intelligence trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Department Stores Data-Driven Omnichannel Experience Report

  • While most shoppers use multiple channels to buy, data tells a story about how each group focuses on different things.
  • Data is the new currency. The massive amount of data being generated through emerging technologies is an ever-increasing challenge for IT.
  • Learn about how the data-driven omnichannel experience trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.

3

Industry Benchmarking


Peer Benchmarking
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Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

  • Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
  • Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
  • Learn the characteristics that different industries have that can help or hinder IT success.
  • Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
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Department Stores IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
  • Understand important focus areas to address and insights into how your team compares with other Retail IT organizations.
Peer Benchmarking
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Department Stores IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
  • By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
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Department Stores IT Management & Governance Benchmarking Report

  • Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
  • Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Department Stores Demand Planning Report

  • Demand planning is an essential component of the overall supply chain planning, but for a department store, it is one of the most crucial processes in setting up the business for success.
  • A player in the Retail sector needs to understand where the greatest demand planning value is and select solutions accordingly.
  • Learn about what demand planning is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Department Stores Point of Sale Report

  • A modern point of sale (PoS) system has many features and capabilities that optimize operations, enhance customer experience, and assist in selling through various sales channels, which make them very complex.
  • Learn about what a PoS system is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Department Stores ERP Report

  • Modern ERP systems have a lot to offer in automating processes, reducing the amount of manual, routine work, and facilitating the flow of information across business units.
  • But ERP projects are long, complex, and costly initiatives that drive massive changes to the way people work.
  • Learn about what ERP is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.

Latest Department Stores Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Save Your Logs to Prevent the Organization From Going Timber!: Improving Security Through PCI Compliance

Date published

October 4, 2022

Author:
  • Logan Rohde

Security logs provide valuable insight into your organization’s overall health and help you identify system or network abnormalities. Get the most from your logs by learning how to work with the massive volume of data they produce.

Selling GDPR Compliance: How Stricter Regulations Can Help to Streamline Incident Response Communications for the Retail Sector

Date published

October 4, 2022

Author:
  • Logan Rohde

Retailers can use the European Union’s General Data Protection Regulation as a template to begin planning their organization’s incident response communication plan in the event of a data breach.

Encrypt Your Classified Data or Pay the Price: Data Breaches Among American Retailers Are on the Rise

Date published

October 4, 2022

Author:
  • Logan Rohde

American retailers should move towards a combined encryption and data classification strategy to increase their protection against data breaches now that 75% of American retailers have been breached at some point in the past and 50% suffered a breach in the last year.

Applications of Robotic Automation in Retail

Date published

July 20, 2022

Author:
  • Andy Liu

​This note explores the application of robots in different parts of the retail value chain. Robots are moving from the backend of factories into our everyday lives. They are also becoming much more dynamic; the technology has evolved so that robots are able to perform in dynamic environments and are no longer restricted to the performance of rote tasks. ​

“Man is born free, and everywhere he is in (supply) chains”: The logistics blockchain

Date published

October 19, 2021

Author:
  • Jeremy Roberts

Retailers and international shippers are already using blockchain technology to track their supply chains. In using a decentralized network to verify digital transactions, shippers can be reasonably sure that the products they deliver to customers are what they say they are, and that they can trace issues (like spoilage) right back to their sources very quickly.

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