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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices

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  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Monthly Peer Roundtables

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  • Monthly Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services

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  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

Executive Roundtable Events

Department Stores Roundtable

Background &
Overview

Executive
Roundtable

Action
Plan

Industry Roundtable Events

The Industry Roundtable Events are sessions hosted each month for 8 to 15 industry peers to discuss the most pressing topics impacting IT departments in their industry and share their experiences. Each session is facilitated by an industry analyst and supported by our tailored research.

Click an experience track to learn more about the research, Roundtables, and action plan for each topic.

Deep Insights Tailored to Your Industry

1

Deep insights step 1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Deep insights step 2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Deep insights step 3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Deep insights step 4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Department Stores IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Department Stores Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Department Stores Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Department Stores Business-Aligned IT Strategy

  • Learn about the ecosystem of factors that impact the Department Stores industry.
  • Explore how your IT team is set to deal with those factors from a PESTLE and SWOT perspectives.
  • Leverage expert insights and takeaways and update your IT strategy accordingly.

2

Top Industry Trends


Top Trends
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Department Stores Augmented Reality Report

  • Customers expect new technologies and believe the experience is as important as the product itself, preferring stores with AR experiences.
  • While new tech brings plenty of challenges to IT departments, it also brings a wealth of opportunities with new levels of leadership required to champion the changes.
  • Learn about how the augmented reality trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Department Stores Artificial Intelligence Report

  • Many brands benefit from integrating AI into operations. Uses include search, recommendation engines, virtual trial rooms, better customer service, customer data analysis, targeted marketing campaigns, and bots.
  • Learn about how the artificial intelligence trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Department Stores Data-Driven Omnichannel Experience Report

  • While most shoppers use multiple channels to buy, data tells a story about how each group focuses on different things.
  • Data is the new currency. The massive amount of data being generated through emerging technologies is an ever-increasing challenge for IT.
  • Learn about how the data-driven omnichannel experience trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.

3

Industry Benchmarking


Peer Benchmarking
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Department Stores IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
  • Understand important focus areas to address and insights into how your team compares with other Retail IT organizations.
Peer Benchmarking
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Department Stores IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business to be a reliable operator and effective partner, all while finding time and resources to be innovative.
  • By taking the IT Staffing Diagnostic and participating on our unique IT Spend Benchmarking, you will gain critical insights to position your IT team to be more strategic.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Department Stores Point of Sale Report

  • A modern point of sale (PoS) system has many features and capabilities that optimize operations, enhance customer experience, and assist in selling through various sales channels, which make them very complex.
  • Learn about what a PoS system is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Department Stores ERP Report

  • Modern ERP systems have a lot to offer in automating processes, reducing the amount of manual, routine work, and facilitating the flow of information across business units.
  • But ERP projects are long, complex, and costly initiatives that drive massive changes to the way people work.
  • Learn about what ERP is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Department Stores Demand Planning Report

  • Demand planning is an essential component of the overall supply chain planning, but for a department store, it is one of the most crucial processes in setting up the business for success.
  • A player in the Retail sector needs to understand where the greatest demand planning value is and select solutions accordingly.
  • Learn about what demand planning is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.

Latest Department Stores Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Metrics Are Boring: Visualize Your Networks to Strengthen Your Social Media Strategy

Date published

May 18, 2021

Author:
  • Ben Mackle

While data analytics has become a mainstay of a social media campaign strategy, visualizing that data has not. Social network analysis offers additional insight into the fundamentals of building your social media strategy.

Discussion Summary: Info-Tech LIVE Las Vegas Retail & Wholesale Industries Roundtable

Date published

December 19, 2019

Author:
  • Jennifer Perrier

Info-Tech LIVE took place November 19-21 in Las Vegas, NV. Here, we hosted nine Industry Roundtables focused on the direct and longer-term ripple effects of Industry 4.0 and its hallmark technologies on the different industry sectors. Read this summary of the Retail & Wholesale conversation to learn the main challenges and opportunities your peers think Industry 4.0 presents and what they believe are the next steps to manage this sea change successfully.

First GDPR…Now CCPA? Privacy Implications for the Retail Industry

Date published

October 17, 2019

Author:
  • Filipe De Souza

The General Data Protection Regulation (GDPR) forced many organizations to implement data privacy practices, but now the California Consumer Protection Act (CCPA) looms closer. What will this mean for the retail industry?

Loyalty Management Programs: Choosing the Right Deployment Architecture in a Retail Environment

Date published

August 6, 2019

Author:
  • Ben Dickie

Many organizations struggle to define the appropriate technology architecture for the enablement of their loyalty programs. This note will examine different methods for rolling out applications and systems for effectively managing loyalty programs.

Establishing a Balanced Scorecard for IT Performance in the Retail Industry Is an Important Complement to IT Strategy

Date published

June 11, 2019

Author:
  • Sidney Hodgson

The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, the IT balanced scorecard must demonstrate the value IT provides and reflect corporate strategies and goals.

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