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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices


  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Executive Peer Groups


  • Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services


  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

Industry Roundtable Events

Healthcare Services - Critical Projects

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Priorities for Adopting an Exponential IT Mindset in the Healthcare Industry

  • Recognize the urgency of adopting Exponential IT within the healthcare industry to combat industry disruptions.
  • Comprehend the four priorities of Exponential IT transformation in the healthcare industry that are being adopted today to remain competitive within the market.
  • Acknowledge the foundational capabilities and maturity required to begin an effective Exponential IT transformation, resulting in value creation.
Strategy Alignment
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COPS Business Reference Architecture

  • Demonstrate the value of IT’s role in supporting your organizational capabilities for community-oriented policing services while highlighting the importance of proper alignment between organizational and IT strategies.
  • Apply Level 2 business reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your organization’s business operations.
  • Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.
Strategy Alignment
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Responsible AI Primer and Playbook for Public Health and Healthcare Organizations

This playbook provides a list of activities and deliverables required for the successful deployment of AI solutions in public health and healthcare practice. Info-Tech’s human-centric, value-based approach is a guide for deploying AI applications and covers:

  • Establishing responsible AI guiding principles
  • Using the AI Maturity Model
  • Prioritizing candidate AI–based use cases
  • Developing policies for usage
  • Getting started with AI value–based initiatives
Strategy Alignment
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Integrate Biomedical Device Management With IT

Understand the current state of biomedical device management, trends, connected device vulnerabilities andbenefits of integrating with IT.

Develop an integrated biomedical device management program by following these steps:

  • Create the program vision
  • Conduct a current state
  • Define the future state
  • Design the biomedical device management program roadmap

Leverage Info-Tech’s Biomedical Device Management Maturity Assessment Tool to determine your organization’s readiness.

Strategy Alignment
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Interoperability: The True Power Behind the Digital Front Door

Recognizing the critical need for interoperability as the key for advancing healthcare outcomes, Info-Tech’s approach focuses on a comprehensive and adaptive strategy, including eight key insights to unlock the full potential of the digital front door. We propose the implementation of standardized data formats and protocols that enable seamless communication between disparate systems. Embracing modern technologies such as HL7 FHIR (Fast Healthcare Interoperability Resources) and SMART on FHIR, our solution facilitates the secure exchange of health information while adhering to stringent privacy standards.

Strategy Alignment
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AI-Powered Precision Medicine to Improve Patient Outcomes

Info-Tech’s human-centric, value-based approach serves as a guide for deploying AI applications in precision medicine. This approach encompasses:

  • Understanding the evolutionary state of precision medicine.
  • Identifying the benefits and challenges associated with AI-powered precision medicine.
  • Assessing AI maturity for precision medicine using a maturity assessment tool.
Strategy Alignment
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Improve Healthcare Technology Outsourcing Success

Info-Tech has an IT managed services provider (MSP) outsourcing framework for successful IT outsourcing that focuses on:

  • Aligning strategic organizational goals with MSP services to determine the ideal IT services to outsource based on your business needs.
  • Using Info-Tech’s IT capabilities map to assess your IT capability gaps and establish your IT outsourcing priorities.
  • Establishing outsourcing partnerships by following the MSP outsourcing lifecycle and best practices.
Strategy Alignment
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Virtual Health Playbook: Evaluate and Expand a Virtual Health Practice

Info-Tech recommends optimizing your virtual health care practice now:

  • Create and improve existing workflows to enhance patient experiences.
  • Establish a virtual care team that has the right training and resources.
  • Integrate quality improvement approaches.
  • Select the right technology that will work for your clinical teams and patient population.
Strategy Alignment
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Develop a Business Continuity Plan for Healthcare

  • Implement a structured and repeatable process that you apply to one business unit at a time to keep BCP planning efforts manageable.
  • Use the results of the pilot to identify gaps in your recovery plans and reduce overall continuity risk while continuing to assess specific risks as you repeat the process with additional business units.
  • Enable business leaders to own the BCP going forward. Develop a template that the rest of the organization can use.
  • Leverage BCP outcomes to refine IT DRP recovery objectives and achieve DRP-BCP alignment.
Strategy Alignment
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Improve Ransomware Resilience for Healthcare

  • Conduct a thorough assessment of your current state, identify potential gaps, and assess the possible outcomes of an attack.
  • Analyze attack vectors and prioritize controls that prevent ransomware attacks. Implement ransomware protections and detection to reduce your attack surface.
  • Visualize, plan, and practice your response and recovery to reduce the potential impact of an attack.
Strategy Alignment
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Use Artificial Intelligence and Machine Learning to Improve Population Health Outcomes

In this research, we provide several ways to overcome AI challenges including:

  • Guidance on governance and building the right AI team
  • Trends in AI adoption
  • Best practices among global AI leaders
  • AI/ML tools and technology recommendations
  • An AI Readiness Framework
  • A seven-step guide to getting started with AI
  • Capabilities assessment to identify AI opportunities across your organization
Strategy Alignment
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The New Power of Accountable Care Organizations

By fostering collaboration, incorporating provider perspectives, and leveraging technology and data-driven solutions, it is possible to find common ground and develop strategies that prioritize patient wellbeing while effectively managing population health and healthcare costs.

Info-Tech offers four key insights and an 8-step guide to building an ACO, highlighting the critical role each stakeholder plays, and makes recommendations on how the ACO can effectively work toward achieving its goals of delivering patient-centered, cost-effective, and high-quality care while maintaining healthcare services workforce satisfaction.

Strategy Alignment
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Application Portfolio Management Foundations for Healthcare Organizations

  • Think low priority over no priority.
  • Integrate these tasks into your mixed workload.
  • Create an inventory built for better decision making.
  • Rationalize your apps in accordance with business priorities and communicate risks on their terms.
  • Create a roadmap that improves communication between those who own, manage, and support an application.
  • Build your APM process fit for size.
Strategy Alignment
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The Potential Financial Benefits of AI in Healthcare Organizations

  • Use the healthcare reference architecture to identify business capabilities in your organization that have potential for cost savings and revenue generation through the implementation of AI use cases, ultimately driving business value.
  • Identify specific business goals and functional areas within your operations that require prioritization for improvement, aligning them with the AI use cases that can create cost advantages or enhance revenue.
  • Conduct a high-level cost-benefit analysis of the selected use cases to develop a comprehensive business case that clearly demonstrates the value of AI in your organization.
Strategy Alignment
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Getting to Automated Surveillance and Location Intelligence in Public Health Practice

Improvements across the public health and healthcare ecosystem will be realized by:

  • Investing in data management technologies and resources.
  • Using preventive safeguards and notifications in all data systems.
  • Offering data and compliance training to all providers.
  • Using tools to quantify and qualify data.
  • Ensuring that AI tools are developed using high-quality data that is representative of the population.
  • Ensuring that AI tools are developed with a focus on reducing bias.
  • Increasing transparency, improving data sharing, and ensuring that AI tools are developed with privacy and ethical considerations in mind.
Strategy Alignment
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Interoperability Primer and Playbook for Public Health and Healthcare Organizations

Enterprise-wide operational improvements will be realized by:

  • Building awareness and knowledge of interoperability definitions, types, and standards.
  • Gauging the impact of interoperability through capabilities mapping by assessing the defining, supporting, and enabling capabilities for interoperability readiness.
  • Learning about interoperability and how it affects both your organization as a whole and IT specifically, including challenges and opportunities.
Strategy Alignment
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The Role of Social Determinants of Health in Value-Based Care Delivery

Main learning objectives:

  • Develop awareness about the role of social determinants of health (SDOH) in value-based care delivery and how they are connected to "downstream" health outcomes.
  • Learn four critical steps to connecting "upstream" SDOH conditions to "downstream" outcomes toward cost optimization and accountable care participation.
  • Discover leading data sources and curated metrics that can be used in building prediction models for nowcasting, forecasting, and scenario modeling on beneficiary and overall population health.
Strategy Alignment
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Public Health Practice Business Reference Architecture

  • Demonstrate the value of IT’s role in supporting the organization’s business capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
  • Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your public health organization’s operations.
  • Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments of core functions and essential services to identify opportunities and prioritize projects.
Strategy Alignment
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Healthcare Services Industry Business Reference Architecture

  • Demonstrate the value of IT’s role in supporting your hospital organization’s capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
  • Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your hospital operations.
  • Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.
Strategy Alignment
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Healthcare Services Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the Healthcare Services industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
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Healthcare Services IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Healthcare Services Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Healthcare Services Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.

2

Top Industry Trends


Top Trends
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Generative AI Use Case Library for the Healthcare Industry

Info-Tech’s use-case library provides practical guidance to help the healthcare industry accelerate value-driven Gen AI use case adoption.

Top Trends
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The Future of Healthcare Trends Report

This trends report will:

  • Guide healthcare organizations through options to digitally transform service delivery.
  • Help identify and prioritize viable trends that can transform patient care and improve healthcare services delivery.
  • Highlight the potential impact of health IT trends for healthcare business leaders.
  • Provide a scan of feasible IT trends that will be important to continue to transform patient care.
Top Trends
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Healthcare Services Virtual Health Report

  • Healthcare services are often disproportionately unavailable in different regions of the country and within socioeconomic communities. A virtual health approach can alleviate many of these disparities.
  • Learn about how virtual health affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Healthcare Services Remote Patient Monitoring Trend Report

  • Over the last decade, the push to provide as much healthcare as possible beyond the walls of acute care hospital settings has advanced remote health monitoring options. However, these are still early days.
  • Learn about how the remote patient monitoring trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Healthcare Services Big Data Report

  • Big data has the potential to significantly revolutionize healthcare service delivery, especially related to population health and patient engagement.
  • Learn about how big data affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.

3

Industry Benchmarking


Peer Benchmarking
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Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

  • Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
  • Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
  • Learn the characteristics that different industries have that can help or hinder IT success.
  • Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
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Healthcare Services IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Understand important common focus areas to address, and gain insights into how your team aligns to other Healthcare IT teams.
Peer Benchmarking
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Healthcare Services IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
  • By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
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Healthcare Services IT Management & Governance Benchmarking Report

  • Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
  • Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Strategies to Advance EHR Optimization

  • Discover and address process gaps in your current EHR solution.
  • Ensure alignment with EHR process and business capabilities within your organization.
  • Identify and action specific optimization tactics and approaches.
Core Industry Technologies
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Navigate Zero-Trust Security in Healthcare

Achieving zero-trust is an iterative process that involves a range of capabilities and requires all stakeholders to be committed to improving a healthcare organization’s security culture. Use Info-Tech’s approach to:

  • Understand what zero-trust is and how its principles can be applied to your organization.
  • Learn about how healthcare IT teams are approaching security initiatives and why they are choosing to prioritize zero-trust as a framework to secure their technology assets.
Core Industry Technologies
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Healthcare Services Remote Patient Monitoring Technology Report

  • Remote patient monitoring involves using several technologies, such as mobile health applications, that can integrate with remote patient monitoring devices.
  • Learn about what remote patient monitoring is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Healthcare Services Patient Management Systems Report

  • A patient management system is a simple, integrated solution that addresses both the patient’s interaction needs as well as the practitioner’s needs for ease of access, security, privacy, and HIPAA compliance, among many other things.
  • Learn about what a patient management system is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Healthcare Services Medical Monitoring Devices Report

  • Medical monitoring devices include both consumer grade wearables, like Apple Watches or FitBits, and medical-grade sensors, monitors, and diagnostic equipment used to collect a wide spectrum of medical data.
  • Learn about what medical monitoring devices are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Select an Electronic Health Record

  • Leverage Info-Tech’s comprehensive three-phase approach to EHR selection projects: assess your organization’s preparedness to go into the selection stage. Our knowledgebase is derived from thousands of hours advising with health care institutions across the globe.
  • Selection of the right tool is a critical step in delivering a safer, faster, and more meaningful experience for all players in the health care environment.
  • Enable IT to be a trusted partner in EHR selection, while health care professionals will own the requirements and be involved from the beginning.
  • Understand where the EHR market is going. Avoid paving the cow path with Info-Tech’s vendor feature-set-based approach to understanding the art of the possible for EHR.
  • Take advantage of traceable and auditable selection tools to run an effective evaluation and selection process. Be prepared to answer the retroactive question “Why this EHR?” with documentation of your selection process and outputs.

Latest Healthcare Services Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Meet the Healthcare Services Executive Services Leadership Team

Date published

November 6, 2023

Authors:
  • Clayton Gillett

  • Sharon Auma-Ebanyat

  • Neal Rosenblatt

  • Duane Cooney

  • Angela Diop

  • Harry Herrmann

  • Tony Tardugno

The global healthcare delivery and insurance industries are the most important industries to all of us personally. Whether healthcare is delivered in a semi-free market methodology or as a government benefit, it determines how each of us are cared for and how we finance that care. In each and every delivery model there are nuances and complexities that make these industries byzantine at best in every country.

Problematic IT Processes for Individual and Family Services – Business Process Controls & Internal Audit, Manage Service Catalog, and Organizational Change Management

Date published

November 28, 2018

Author:
  • George Goodall

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

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