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Insurance Industry
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
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Insurance - Critical Projects
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Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry
Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry
Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.
Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Insurance Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Insurance industry and how your IT team is set from a SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Insurance IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Insurance Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Insurance Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
2
Top Industry Trends
Top Trends
Insurance Customer Experience Report
- The explosion of Insurtech-based competition and usage-based policies has created an increasingly crowded market for insurance, making customer experience a key differentiator for consumers.
- Learn about customer experience and how it affects both your organization as a whole and IT specifically, including challenges and opportunities
Top Trends
Insurance Predictive Analytics Report
- Insurance organizations have access to incredible amounts of data from clients, IoT devices, claims, and provider systems.
- The ability to analyze this data effectively and identify fraud, trends, and patterns will provide insight to improve products, properly assess risk, and increase customer satisfaction
- Learn about how predictive analytics affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Insurance Automation Report
- Automation and AI have become the driving force of disruption in the Insurance industry and the area where Insurtech and large tech companies have entered the market.
- Learn about how the automation trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
3
Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
Insurance IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Insurance IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- Insurance IT struggles with mission-critical services like client-facing technology and analytics. In order to compete, these must be addressed quickly.
- Understand important focus areas to address and insights into how your team compares with other Insurance IT organizations.
Peer Benchmarking
Insurance IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
- With high-than-usual turnover and a lack of new talent with current skill sets coming in the door, IT in Insurance is hard pressed to prepare for new technology and evolving member/donor needs.
- By taking the IT Staffing Diagnostic, you will gain critical information to understand how to position your IT team to be more strategic.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
Insurance Data Analytics Report
- Insurance organizations have access to incredible amounts of data from clients, IoT devices, claims, and provider systems.
- The ability to analyze this data effectively and identify fraud, trends, and patterns will provide insight to improve products, properly assess risk, and increase customer satisfaction
- Learn about how predictive analytics affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Core Industry Technologies
Insurance Chatbots Report
- Chatbots are a key technology that has become required to improve customer experiences and drive down costs as the entry point for automation.
- Learn about what chatbots provide, the state of the market, key features and functions, and leading vendors in the space.
Core Industry Technologies
Insurance Claims Management Software Report
- For organizations to remain competitive and control costs, especially in the Insurance space, claims automation is critical to speed the claims process, ensure consistent outcomes, and reduce fraud.
- Learn about what claims management software is, the state of the market, key features and functions, and leading vendors in the space.
Latest Insurance Industry Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Digital Preservation: The Opposite Side!
Date published
May 18, 2021
Authors:
Digital preservation is a sustained and integrated people-process-technology capability and commitment to ensure usability and access to digital materials in years to come. Adopting a digital preservation product will prove beneficial to Government, Higher Education, and Financial Services among others.
How Insurance Companies Can Combat Account Takeover Attacks
Date published
May 18, 2021
Author:
Account takeover attacks against life and health insurance companies are skyrocketing, heralding the demise of knowledge-based authentication. But if you can’t trust what your clients know, how can you ever be sure they are who they claim to be?
GDPR: The Regulation to Differentiate Insurers
Date published
May 18, 2021
Author:
Similar to the majority of global organizations, insurers must move to an operating model that is compliant with the General Data Protection Regulation by May 2018. However, the challenges the industry face will make their approach to compliance unique.
It Is Time for Insurance to Learn Through Direct Adoption of Autonomous Machines
Date published
May 18, 2021
Author:
Insurance CIOs must drive organizational learning about automation and autonomous machinery through making direct investments in the space.
Establishing a Balanced Scorecard for IT Performance in the Insurance Industry Is an Important Complement to IT Strategy
Date published
October 23, 2019
Author:
The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, it must demonstrate the value IT provides and reflect corporate strategies and goals
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Insurance Industry Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.