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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices


  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Monthly Community Forums


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  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services


  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

State and Provincial Government - Critical Projects

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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State Budget Pressures and Implications for IT

Use this advisory deck to help IT respond to or mitigate these sources of budget pressures.
Strategy Alignment
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Adapting to Change of Leadership in Government

Changes in leadership at the federal, state, provincial or local level can result in significant changes in policies and priorities. IT must be ready to adapt.
Strategy Alignment
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State/Provincial Government Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting State/Provincial Government and the inherent opportunities and risks.
  • Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
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State/Provincial Government IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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State/Provincial Government Industry Impacts on IT Strategy: Senior Management Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the State/Provincial Government Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.

2

Top Industry Trends


Top Trends
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State/Provincial Government Digital Government Report

  • Digital government is the production and delivery of information and services inside the government and public.
  • Face-to-face interactions can no longer meet government user demands.
  • Learn how to overcome these challenges with technology enablers and set the course for digital government.
Top Trends
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State/Provincial Government Cybersecurity & Risk Management Report

  • As services are moving to the cloud and as we advance digital government, the opportunity for data loss, compromise, and cyberattack increase.
  • Siloed applications systems result in data redundancy. Not having a central oversight of data increases exposure to cybersecurity risk.
  • Learn how to overcome these challenges with technology enablers and set the course for cybersecurity & risk management.
Top Trends
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State/Provincial Government Consolidation & Optimization of Services Report

  • Government departments and agencies are moving to common platforms to share service delivery interfaces as well as use services to improve information gathering.
  • Government users are as varied as the services delivered. They can include constituents, businesses, and other public service providers
  • Learn how to overcome these challenges with technology enablers and set the course for service optimization and consolidation.

3

Industry Benchmarking


Peer Benchmarking
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Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

  • Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
  • Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
  • Learn the characteristics that different industries have that can help or hinder IT success.
  • Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
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State/Provincial Government IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
  • While State/Provincial Government IT as a whole is meeting stakeholder expectations, there is room for improvement when it comes to IT policies, client-facing technologies, and analytical capability.
  • Understand important focus areas to address and insights into how your team compares with other State/Provincial Government IT organizations.
Peer Benchmarking
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State/Provincial Government IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • State/Provincial Government IT reports staffing level strain across all key IT functions. While available skill sets are good, IT’s inability to meet demand is undermining its effectiveness overall.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
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State/Provincial Government IT Management & Governance Benchmarking Report

  • Understanding your IT team’s perception of what’s important and how well it’s doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
  • Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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State/Provincial Government Cloud Access Security Broker Report

  • As government organizations move to the cloud, the challenge is on IT leadership to clarify the new risks associated with this strategy.
  • Those subscribing to these services require very little IT knowledge or involvement. These arrangements are often made outside of IT and without IT oversight.
  • Learn about cloud access security brokers, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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State/Provincial Government Chatbots Report

  • Chatbots have been used in business for quite a while and are significant factors in training, taking orders, completing surveys, and responding to client queries.
  • A large facet of government involves servicing business and constituent requests – services are diverse and responses to requests can be complex. Often, these services need to be provided in multiple languages.
  • Learn about chatbots, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
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State/Provincial Government 5G Telecom Report

  • 5G is an infrastructure enhancement that creates new possibilities for connectivity and data collection.
  • 5G will drive a public expectation that State/Provincial Government will leverage this new technology as it becomes generally available to the public
  • Learn about 5G telecom, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.

Latest State & Provincial Government Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Seven Steps to Accelerate Building Permits in Canadian Municipalities

Date published

April 12, 2022

Author:
  • Cole Cioran

The 2022 federal budget’s $4-billion investment to accelerate local building permitting, part of the National Housing Strategy, is a windfall for Canadians and the municipalities they live in. Rapid policy change is the inevitable result, and IT leaders need to be ready to implement those changes just as quickly.

Cloud by Committee: Accelerate Government IT’s Cloud Shift With Cross-Functional Committees

Date published

October 19, 2021

Author:
  • Fred Chagnon

Regardless of industry, IT often experiences resistance from Legal, Procurement, or Finance when transitioning to cloud. Governments are known to roll out policies by committees, constructed of representatives from all interested parties, who engage in the discussion and eventual decision-making process that yields changes in governmental policy. Government IT departments can apply this approach to the shift to cloud to ensure that all interested parties are not only aware, but are also champions for the change.

The Infrastructure Implications of Mass Casualty Events

Date published

October 19, 2021

Author:
  • Jeremy Roberts

Mass casualty events produce a substantial amount of digital evidence. This evidence can overwhelm even the most well-prepared municipal and law enforcement IT departments. Consider looking at cloud options to hedge against the possibility of such an event. They are rare, but they do happen. You should be ready.

Blockchain, the Known Traveler Digital Identity Project, and the Future of International Travel

Date published

October 19, 2021

Author:
  • Jeremy Roberts

Governments around the world are looking to employ blockchain-based solutions to a persistent problem: international travel. One idea, pitched at the World Economic Forum in 2018 and embraced by the Government of Canada, is the Known Traveler Digital Identity Project, which would allow trusted entities to write to a permissioned blockchain, assisting in the verification of international travelers.

Seven Considerations for Comparing Azure and Amazon

Date published

October 19, 2021

Author:
  • John Sloan

As public cloud services gain momentum, government IT infrastructure managers are increasingly asking the question: “Which cloud service is better: Amazon Web Services (AWS) or Microsoft Azure?” The answer is not found in a feature comparison chart.

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