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State & Provincial Government
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
- Industry-Specific Research
- Reference Architectures
- Industry Trends
- Top Technologies
Executive Peer Groups
- Executive Collaboration
- Peer-to-Peer Knowledge Sharing
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Industry-Specific Advisory Services
- Digital Transformation
- Linking Business & IT Value Maps
- Advisory Assistance to Help You Build Your IT Strategy
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Industry Roundtable Events
State and Provincial Government - Critical Projects
Select Track
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry
Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry
Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.
Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Gov 2.0: Government as a Platform
Organizations that implement this project will draw benefits in following aspects:
- GaaP concepts and strategies
- Turning data into an asset: Open Data and APIs
- Turning digital assets into fuel for collaboration and innovation
- Enabling innovation: Open APIs and Co-creation
- Digital Services: Digital Identity, etc.
- Enabling Platforms: technology foundation
Strategy Alignment
The Role of Social Determinants of Health in Value-Based Care Delivery
Main learning objectives:
- Develop awareness about the role of social determinants of health (SDOH) in value-based care delivery and how they are connected to "downstream" health outcomes.
- Learn four critical steps to connecting "upstream" SDOH conditions to "downstream" outcomes toward cost optimization and accountable care participation.
- Discover leading data sources and curated metrics that can be used in building prediction models for nowcasting, forecasting, and scenario modeling on beneficiary and overall population health.
Strategy Alignment
Public Health Practice Business Reference Architecture
- Demonstrate the value of IT’s role in supporting the organization’s business capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
- Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your public health organization’s operations.
- Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments of core functions and essential services to identify opportunities and prioritize projects.
Strategy Alignment
State Budget Pressures and Implications for IT
Use this advisory deck to help IT respond to or mitigate these sources of budget pressures.Strategy Alignment
Adapting to Change of Leadership in Government
Changes in leadership at the federal, state, provincial or local level can result in significant changes in policies and priorities. IT must be ready to adapt.Strategy Alignment
State/Provincial Government Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting State/Provincial Government and the inherent opportunities and risks.
- Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
State/Provincial Government IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
State/Provincial Government Industry Impacts on IT Strategy: Senior Management Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the State/Provincial Government Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
2
Top Industry Trends
Top Trends
State/Provincial Government Digital Government Report
- Digital government is the production and delivery of information and services inside the government and public.
- Face-to-face interactions can no longer meet government user demands.
- Learn how to overcome these challenges with technology enablers and set the course for digital government.
Top Trends
State/Provincial Government Cybersecurity & Risk Management Report
- As services are moving to the cloud and as we advance digital government, the opportunity for data loss, compromise, and cyberattack increase.
- Siloed applications systems result in data redundancy. Not having a central oversight of data increases exposure to cybersecurity risk.
- Learn how to overcome these challenges with technology enablers and set the course for cybersecurity & risk management.
Top Trends
State/Provincial Government Consolidation & Optimization of Services Report
- Government departments and agencies are moving to common platforms to share service delivery interfaces as well as use services to improve information gathering.
- Government users are as varied as the services delivered. They can include constituents, businesses, and other public service providers
- Learn how to overcome these challenges with technology enablers and set the course for service optimization and consolidation.
3
Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
State/Provincial Government IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- While State/Provincial Government IT as a whole is meeting stakeholder expectations, there is room for improvement when it comes to IT policies, client-facing technologies, and analytical capability.
- Understand important focus areas to address and insights into how your team compares with other State/Provincial Government IT organizations.
Peer Benchmarking
State/Provincial Government IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- State/Provincial Government IT reports staffing level strain across all key IT functions. While available skill sets are good, IT’s inability to meet demand is undermining its effectiveness overall.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
State/Provincial Government IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well it’s doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
State/Provincial Government Cloud Access Security Broker Report
- As government organizations move to the cloud, the challenge is on IT leadership to clarify the new risks associated with this strategy.
- Those subscribing to these services require very little IT knowledge or involvement. These arrangements are often made outside of IT and without IT oversight.
- Learn about cloud access security brokers, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
State/Provincial Government Chatbots Report
- Chatbots have been used in business for quite a while and are significant factors in training, taking orders, completing surveys, and responding to client queries.
- A large facet of government involves servicing business and constituent requests – services are diverse and responses to requests can be complex. Often, these services need to be provided in multiple languages.
- Learn about chatbots, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
State/Provincial Government 5G Telecom Report
- 5G is an infrastructure enhancement that creates new possibilities for connectivity and data collection.
- 5G will drive a public expectation that State/Provincial Government will leverage this new technology as it becomes generally available to the public
- Learn about 5G telecom, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Latest State & Provincial Government Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
The Canadian Government Labor Market: Competing for Scarce Resources in a Highly Competitive, High-Demand, and Low-Supply Environment
Date published
December 5, 2022
Author:
Canadian labor shortages are widespread, affecting almost every sector. As a result, government employers need to get out there quickly to ensure that public service is attractive to the next generation of workers and that the fundamentals of service delivery do not decline as we compete for scarce resources and implement new strategies.
Reduce IT Risk Exposure in the Canadian Public Sector
Date published
December 5, 2022
Author:
Public-sector pension funds are the latest target in a trend of rising scrutiny of government and other institutions that serve Canadians. Are you able to ensure transparency and reduce reputational risks within your IT organization?
The Pandemic Accelerant: Digital Transformation and Burnout
Date published
December 5, 2022
Author:
Many have called the pandemic a great accelerator for digital transformation as organizations around the world had to digitize and digitalize to sustain operations through virtual delivery. What hasn’t been talked about enough is the toll that this acceleration had and continues to have on I&IT teams and I&IT leaders.
Tech Trends Insights Every Canadian Public Sector IT Leader Needs to Succeed in 2023
Date published
November 17, 2022
Authors:
Info-Tech’s Tech Trends 2023 report has a wealth of information for IT decision makers and CIOs across industries. Before you review the whole report, here are highlights and key insights Canadian ITDMs and CIOs should explore!
An Economic Downturn Looms. How Should Government I&IT Leaders Respond?
Date published
November 9, 2022
Author:
The transition from summer to fall brings cooler weather and Halloween candy, and for many government IT leaders, it restarts the budget and business planning cycle for the next fiscal year. Economic forecasts are primary inputs into this exercise and can determine whether the year ahead is rich with investment or tempered by austerity. With economists anticipating a recession in early 2023, the impact on government IT departments is unclear.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
State & Provincial Government Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.