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State & Provincial Government
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
- Industry-Specific Research
- Reference Architectures
- Industry Trends
- Top Technologies
Monthly Peer Roundtables
- Monthly Executive Collaboration
- Peer-to-Peer Knowledge Sharing
- High-Impact Discussion Topics
Industry-Specific Advisory Services
- Digital Transformation
- Linking Business & IT Value Maps
- Advisory Assistance to Help You Build Your IT Strategy
- Peer Benchmarking
Executive Roundtable Events
State and Provincial Government Roundtable
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Background &
Overview
Executive
Roundtable
Action
Plan
Industry Roundtable Events
The Industry Roundtable Events are sessions hosted each month for 8 to 15 industry peers to discuss the
most pressing topics impacting IT departments in their industry and share their experiences. Each
session is facilitated by an industry analyst and supported by our tailored research.
Click an
experience track to learn more about the research, Roundtables, and action plan for each topic.
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry
Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry
Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.
Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
State/Provincial Government Industry Impacts on IT Strategy: Senior Management Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the State/Provincial Government Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
State/Provincial Government Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting State/Provincial Government and the inherent opportunities and risks.
- Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
State/Provincial Government IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
2
Top Industry Trends
Top Trends
State/Provincial Government Digital Government Report
- Digital government is the production and delivery of information and services inside the government and public.
- Face-to-face interactions can no longer meet government user demands.
- Learn how to overcome these challenges with technology enablers and set the course for digital government.
Top Trends
State/Provincial Government Cybersecurity & Risk Management Report
- As services are moving to the cloud and as we advance digital government, the opportunity for data loss, compromise, and cyberattack increase.
- Siloed applications systems result in data redundancy. Not having a central oversight of data increases exposure to cybersecurity risk.
- Learn how to overcome these challenges with technology enablers and set the course for cybersecurity & risk management.
Top Trends
State/Provincial Government Consolidation & Optimization of Services Report
- Government departments and agencies are moving to common platforms to share service delivery interfaces as well as use services to improve information gathering.
- Government users are as varied as the services delivered. They can include constituents, businesses, and other public service providers
- Learn how to overcome these challenges with technology enablers and set the course for service optimization and consolidation.
3
Industry Benchmarking
Peer Benchmarking
State/Provincial Government IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- State/Provincial Government IT reports staffing level strain across all key IT functions. While available skill sets are good, IT’s inability to meet demand is undermining its effectiveness overall.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
State/Provincial Government IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- While State/Provincial Government IT as a whole is meeting stakeholder expectations, there is room for improvement when it comes to IT policies, client-facing technologies, and analytical capability.
- Understand important focus areas to address and insights into how your team compares with other State/Provincial Government IT organizations.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
State/Provincial Government Chatbots Report
- Chatbots have been used in business for quite a while and are significant factors in training, taking orders, completing surveys, and responding to client queries.
- A large facet of government involves servicing business and constituent requests – services are diverse and responses to requests can be complex. Often, these services need to be provided in multiple languages.
- Learn about chatbots, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
State/Provincial Government Cloud Access Security Broker Report
- As government organizations move to the cloud, the challenge is on IT leadership to clarify the new risks associated with this strategy.
- Those subscribing to these services require very little IT knowledge or involvement. These arrangements are often made outside of IT and without IT oversight.
- Learn about cloud access security brokers, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
State/Provincial Government 5G Telecom Report
- 5G is an infrastructure enhancement that creates new possibilities for connectivity and data collection.
- 5G will drive a public expectation that State/Provincial Government will leverage this new technology as it becomes generally available to the public
- Learn about 5G telecom, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Latest State & Provincial Government Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Government: Next Steps From the CIO COVID-19 Strategy Webinar
Date published
April 23, 2020
Author:
The CIO will play a critical role across this crisis, and it is an opportunity to shine. This is a key time for CIOs to demonstrate leadership and technology capability. Government organizations will look to IT for a clear technology strategy to support recovery efforts and readiness for the next crisis.
Government – The Essential Ten-Step Guide: Building and Communicating Your CIO Strategy for COVID-19
Date published
April 20, 2020
Author:
CIOs in Government will play a critical role during the COVID-19 crisis. This is an opportunity to shine. Use this plan to help you build and communicate a clear strategy for the next 90 days, allowing you to demonstrate both leadership and technology capability.
Leverage IT Career Planning to Increase Employee Engagement
Date published
December 20, 2019
Authors:
In the average IT department, 65% of employees are disengaged. A lack of engagement leads to low retention rates and lower productivity. This is even greater in public service organizations as there is a lower pay scale compared to private industry, making engagement and satisfaction harder to achieve.
Pump Up Traffic to Heritage Sites by Delivering an Immersive User Experience
Date published
November 29, 2019
Author:
State/Provincial (and sometimes federal) government CIOs have the opportunity to transform archived data, photos, and other visuals into enriching experiences for visitors of heritage sites through augmented and virtual reality.
Establishing a Balanced Scorecard for IT Performance in State Government Is an Important Complement to IT Strategy, Part 1
Date published
October 23, 2019
Author:
The balanced scorecard typically includes four “perspectives,” but for state government the agency’s mission and societal contribution represents a fifth perspective. To be most effective, the IT balanced scorecard should be tied to the agency scorecard and reflect agency strategies and goals.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
State & Provincial Government Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.