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Gov 2.0: Government as a Platform

A blueprint for digital governments.

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  • Digital initiatives are not yielding the expected value, despite heavy investments.
  • Citizens are not engaged and unhappy with services.
  • Struggling to utilize assets for better use of citizens.
  • Struggling to provide services to all citizens anywhere and everywhere.
  • Innovation is a serious challenge.

Our Advice

Critical Insight

Government as a Platform (GaaP) is the right thought and execution model for a Digital Government:

  • GaaP is not just about technology – it is shift in mind-set, culture, and organization – it is also a change in how the government’s relationship changes from simply a doer to more of an enabler and an orchestrator.
  • GaaP is about digital transformation of a government, whereas digital platforms are the vehicle through which governments use/develop technologies as part of the digital transformation strategy.
  • Governments need a new way to interact with their stakeholders: citizens, constituents, and communities, as well as the various arms of the administration and the business community.

Impact and Result

Organizations that implement this project will draw benefits in following aspects:

  • GaaP concepts and strategies
  • Turning data into an asset: Open Data and APIs
  • Turning digital assets into fuel for collaboration and innovation
  • Enabling innovation: Open APIs and Co-creation
  • Digital Services: Digital Identity, etc.
  • Enabling Platforms: technology foundation

Gov 2.0: Government as a Platform Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to understand the importance of being a digital government.

1. Strategy: Open and Collaborative

Discuss GaaP strategies being open and collaborative.

2. Strategy: Accessible and Connected

Discuss GaaP strategies being accessible and connected.

3. Strategy: Digital and Programmable

Discuss GaaP strategies being digital and programmable.

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Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.


Overall Impact


Average $ Saved


Average Days Saved




$ Saved

Days Saved

Government of Bermuda

Guided Implementation




It has taken a long time to get to where the team is now. We have learned so much about digitisation, and working with our clients, along with new ... Read More

Government of Bermuda

Guided Implementation




Mr. Jackson was very knowledgeable. The information provided was helpful and I appreciated the outline in graphical format which made things easie... Read More

Government of Bermuda

Guided Implementation




It is a blessing to talk to someone that can genuinely help. I have no administrative support and I tend to "suffer alone" with an increasing amoun... Read More


Guided Implementation




Took a little time to set the context and am hopeful we can achieve benefits through our workshop

Workshop: Gov 2.0: Government as a Platform

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Understand the GaaP Concepts and Strategies

The Purpose

  • Understand the platform model and strategies
  • Get an overview of GaaP

Key Benefits Achieved

  • Platform is the leading strategy and thought model – understanding the model helps in better formulation of digital strategy




Discuss what it means to be a digital government

  • Understand

Discuss the platform model

  • Understand the platform model

Discuss platform strategies

  • Understand platform strategies

Overview of GaaP

  • Understand GaaP

Module 2: Map Goals With GaaP Strategies

The Purpose

  • Discuss the GaaP strategies
  • Map the GaaP strategies with strategic goals

Key Benefits Achieved

  • Sound understanding of the GaaP strategies
  • Alignment and mapping between GaaP strategies and strategic goals




Open and Collaborative

  • Document the strategic goals

Accessible and Connected


Digital and Programmable

  • Mapping between goals and GaaP strategies

Module 3: Digital Platform Strategy

The Purpose

  • Understand the design goals for the digital/technology platform
  • Understand gaps between the platform capabilities and digital transformation (DX) strategy

Key Benefits Achieved

  • Design goals set the vision for the digital platform that is visible to all stakeholders
  • Gap analysis between enterprise’s digital strategy and platform capabilities helps with understanding the current situation and informs strategies and roadmaps




Discuss and document design goals for digital platform

  • Documented design goals for digital platform

Discuss DX themes and platform capabilities – document the gaps

  • Documented DX themes and platform capabilities

Discuss gaps and strategies along with timelines

  • DX themes and platform capabilities map

Module 4: Digital Platform Design: Key Components

The Purpose

  • Understand key components of a digital platform – technology and teams

Key Benefits Achieved

  • Design of digital platform requires understanding of the key components of a digital platform – this module provides high-level discussion on the topic
  • Understand the team structure, culture, and practices of successful platform engineering teams




Confirmation and discussion on existing UX/UI and API strategies


Understanding of microservices architecture and filling of microservices canvas

  • Filled microservices canvas

Real-time stream processing data pipeline and tool map

  • Documented real-time stream processing data pipeline and tool map

High-level architectural view

  • Documented high-level architectural view

Discussion on platform engineering teams – culture, structure, principles, and practices

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Overall Impact

Average $ Saved

Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Get the help you need in this 3-phase advisory process. You'll receive 3 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Open and Collaborative
  • Call 1: Discuss ways for government to become more open and collaborative.

Guided Implementation 2: Strategy: Accessible and Connected
  • Call 1: Discuss ways for government to become more accessible and connected.

Guided Implementation 3: Strategy: Digital and Programmable
  • Call 1: Discuss ways for government to become more digital and programmable.


Arif Mustafa


  • Alex Benay, Partner, Digital and Government Solutions KPMG in Canada
  • Jerry Koh, Director of Systems Innovation andMaRS Solutions Lab
  • Steven Hertzberg, Co-Founder Grey Swan Digital
  • Chris Potts, Mentor, Facilitator and Speaker - Enterprise Investment, Dominic Barrow, Author of FruITion, RecrEAtion and DefrICtion
  • Jörg Schreiner, Managing Partner co-shift GmbH
  • 9 anonymous contributors
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