Trial lock

This content requires an active subscription.

Contact one of our representatives for assistance.

Speak With A Representative
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

Benchmarking report example
Reference Architecture Sample Slide

Government Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Government Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

GDPR Implications for Government Agencies

Date published:

May 22, 2018

Author

  • Daniel Black

The General Data Protection Regulation (GDPR) will go into effect on May 28, 2018. Understand the potential implications for the public sector and take proactive good-faith steps to ensure that you are not subject to the steep financial penalties associated with non-compliance.

Government as a Platform: Reinventing the Municipal Service Model

Date published:

May 16, 2018

Author

  • Teodora Siman

Government as a platform (GaaP) is a strategy in which the government acts as a manager of a marketplace rather than a sole proprietor. Done effectively, this model promotes transparency, accountability, and value creation (OECD). IT leaders should be at the forefront of the GaaP initiative by deploying and managing open data portals.

Where's the Infrastructure? The Storage Conundrum of Police Body Cameras

Date published:

May 16, 2018

Author

  • John Sloan

In this decade digital video storage has emerged as a major challenge for local government, particularly for public security, law enforcement, and the courts. Cloud storage is part of the answer, but think of software as a service rather than infrastructure as a service.

Catch Lightning in a Bottle: Managing the Inherent Risks of Government Technologies

Date published:

April 17, 2018

Author

  • Michel Hebert

A wave of investment capital is coming to government technology over the next decade, which will amplify existing stability and security challenges. Established information security management practices are the best hope for managing risks and improving the delivery of government services.

Service Parity Across Segregated Networks

Date published:

April 16, 2018

Author

  • Darin Stahl

Utilities with high-risk, production-critical operational technology (OT) are increasingly managing process control systems (PCS) on networks that are physically separated from the business network (BN). While this provides secure isolation from risks, physical segregation is introducing service management challenges. Ensure service parity across segregated networks with a data diode.

Fake Realities, Blockchain, and Star Trek

Date published:

April 11, 2018

Author

  • John Sloan

With the rise of cryptocurrencies, blockchain technology is garnering a lot of interest. But there is loads of potential in blockchain technology for government starting with the courts. For evidence we turn to a more than 50-year-old episode of Star Trek.

IoT and Asset Management: How Municipalities Can Reduce Their Infrastructure Deficit

Date published:

April 3, 2018

Author

  • Teodora Siman

IoT technology can be your municipality’s partner in cost-effective public infrastructure asset management by generating real-time data to inform maintenance or replacement decisions, ultimately leading to a more robust asset lifecycle and lower total cost of ownership.

Blockchain and Public Institutions: Faith and Hope Through Mathematics

Date published:

March 19, 2018

Author

  • John Annand

Currency speculation aside – blockchain is a hugely transformative technology uniquely suited to the distributed nature of municipal governments’ day-to-day life. Co-ordinating the activities of inter-governmental agencies at the provincial, state, and federal levels, not-for-profits, community groups, inspectors, and contractors would require significant central overhead to achieve. Plus these groups are frequently fiercely independent, at odds, or even outright suspicious of each other. Far better a decentralized approach, a platform that facilitates co-operation and collaboration without the need to trust a single central authority.

Shared Services – The No-Win Scenario

Date published:

March 20, 2018

Author

  • John Annand

When poorly implemented, shared services in the public sector removes two key levers management traditionally uses to adjust performance: the threat of finding an alternate source and control over the staff/processes. Absent effective replacement levers, government agencies can feel (rightly) powerless and some choose to institutionalize shadow IT in order to achieve their operational objectives.

Strategies for Enabling an AI Future in the Public Sector

Date published:

March 5, 2018

Author

  • Daniel Black

Government IT leaders are exploring the potential for artificial intelligence (AI) to streamline decision making, increase the efficiency of business processes, reduce human error, and improve the response time to cybersecurity events. Understand where early investments in AI are typically occurring and take the necessary steps to prepare your agency for the proliferation of AI-enabled technology.

Aligning to Public Sector Talent Needs Through Agile Workforce Planning

Date published:

March 5, 2018

Author

  • Daniel Black

Soft skills are becoming a larger predictor of hiring success than finding candidates with the right technical knowledge (that may become dated within the short to medium term). Align your recruitment strategies to organizational needs around key soft skills.

Addressing Challenges in the Public Sector Cybersecurity Labor Market

Date published:

March 5, 2018

Author

  • Daniel Black

With critical shortages projected to affect the cybersecurity workforce globally, government agencies must start to adjust their workforce planning and talent sourcing strategies to stay competitive. Public sector entities must employ specific strategies to attract and retain talent in the face of competing financial incentives from private industry.

Ensure Meaningful Connections With Citizens Using New Interaction Channels

Date published:

February 7, 2018

Author

  • Ben Dickie

To meet changing constituent expectations, it’s imperative that local governments ensure they are fully incorporating the right channels into their engagement strategies. While many organizations have made progress in developing cohesive strategies to improve constituent engagement, many local governments are still falling short in fully leveraging newer customer interaction channels such as social media or text-based messaging services.

Toronto's Bold Experiment: Innovating at the Intersection of Technology, Urban Design, and Civic Engagement

Date published:

February 6, 2018

Author

  • MaryAnn Welke

Sidewalk Toronto has the potential to be a game changer for urban innovation globally. The project involves establishing a sustainable community with improved quality of life that will serve as a model for cities worldwide, making Toronto the global hub for urban innovation.

Cloud by Committee: Accelerate Government IT’s Cloud Shift With Cross-Functional Committees

Date published:

February 6, 2018

Author

  • Fred Chagnon

Regardless of industry, IT often experiences resistance from Legal, Procurement, or Finance when transitioning to cloud. Governments are known to roll out policies by committees, constructed of representatives from all interested parties, who engage in the discussion and eventual decision-making process that yields changes in governmental policy. Government IT departments can apply this approach to the shift to cloud to ensure that all interested parties are not only aware, but are also champions for the change.

Pump Up Traffic to Heritage Sites by Delivering an Immersive User Experience

Date published:

January 10, 2018

Author

  • David Glazer

State/Provincial (and sometimes federal) government CIOs have the opportunity to transform archived data, photos, and other visuals into enriching experiences for visitors of heritage sites through augmented and virtual reality.

Government Data Breaches and the Insider Threat Problem

Date published:

December 18, 2017

Author

  • Filipe De Souza

Recently, it has come to light that the NSA has had many of its top secret operations breached. If even the NSA can experience a breach of this nature, what does this mean for other government groups, and what can be done to prevent it?

Right-Size Your BCP for Municipalities With a Customized Business Impact Analysis

Date published:

December 13, 2017

Authors

  • Sumit Chowdhury

  • Frank Trovato

Right-size your business continuity plan based (BCP) on your organization’s tolerance for downtime and data loss. This note provides industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.

Municipal Governments DRP Maturity: Trends, Pain Points, and Recommendations

Date published:

October 24, 2017

Author

  • Frank Trovato

Limited budgets, lack of executive buy-in, and a diverse set of services from garbage pickup to community healthcare are among the reasons municipal governments struggle with DRP. This note summarizes DRP maturity trends, challenges, and recommendations for municipal governments.

Local Governments: Riskier Than They Appear

Date published:

September 26, 2017

Author

  • Filipe De Souza

Governments have traditionally seen themselves as low risk tolerant due to the nature of the private information they carry. This can range from health data to personal data, and of course, criminal data, which all come with their own compliance requirements. However, governments cannot perform the same risk actions that private companies can – there is no often no ability to quickly fund new controls or terminate services altogether. As a result, it’s time to start accepting that there is more risk being tolerated at the government level and that the right decisions have to be made with that understanding.

The NotPetya Ransomware Attack: A Lesson in Vendor Risk

Date published:

August 17, 2017

Author

  • Daniel Black

The recent NotPetya ransomware attack has garnered international attention as another large-scale ransomware attack with a global impact. While this was far from the typical malware, much focus of the response to NotPetya has been in terms of the cybersecurity lessons learned and much less attention has been placed on the angle of vendor risk and extreme reliance of the Ukrainian government on a small vendor for their taxation software. This brief will provide you with a high-level synopsis of the steps you can take as a government agency to manage the risk associated with unilateral reliance on a specific vendor for critical technical infrastructure and systems. A holistic risk management approach is multifaceted and does not limit itself to cybersecurity capabilities alone.

Taking Data and Information Management to the Next Level in Local Government

Date published:

September 5, 2017

Author

  • David Wallace

Given data’s strategic importance, having a comprehensive data quality program and effective information management governance will greatly improve a local government’s value, consistency, and currency for both internal and external stakeholders. This represents the next level of maturity in data and information management for cities, regions, counties, and townships.

An Increase in Cyberthreat Actor Campaigns Impacting to the Global Critical Infrastructure

Date published:

August 10, 2017

Author

  • TJ Minichillo

Headlines are filled with news about advanced persistent threats orchestrated by nation state, cybercriminal, and hacktivist threat actors. This is driving world leaders to explore laws that govern the active sharing of threat intelligence between the public and private sector in an effort to protect the global infrastructure.

The Death of Enterprise Architecture in the Public Sector?

Date published:

August 9, 2017

Author

  • MaryAnn Welke

Enterprise architects are well positioned to become leaders in digital government. In order to seize this opportunity, they must regroup, rebrand, and retool.

Digital Strategy – Best Practices to Establish a Clear Role for Local Government IT

Date published:

August 4, 2017

Author

  • David Wallace

​Digital strategies have become critical to advancing the state of government services. More and more governments and in particular, local governments, have established bold digital service visions that are transforming their online delivery options for the public.

Develop a Tech Hub to Boost Your Economy

Date published:

June 22, 2017

Author

  • Viktor Popov

Creating an ecosystem that fosters the development of a technology cluster is crucial for municipalities that need to increase GDP per capita and productivity. When developed successfully, these clusters have the potential to provide significant value to the government itself, citizens, and companies that operate within the city.

Secure Software Development in Government

Date published:

June 19, 2017

Author

  • Randy Hearn

In today’s world, where information is power, where technology is permeating every corner of our lives, new security and safety concerns of the people must be at the forefront of all government actions.

Open Data: Government Data Belongs to the People

Date published:

May 19, 2017

Author

  • MaryAnn Welke

Open access to government data drives innovation while enhancing transparency and accountability. To realize the benefits of open data, public sector organizations should embed open data principles and comprehensive data management in their digital strategy.

Spending Your Capital Budget Begins With Understanding Project Capacity

Date published:

May 16, 2017

Author

  • Matt Burton

Getting your annual portfolio budget approved is the easy part. But do you have the people that can spend that money for you? In government, a PMO must be sure that they’re able to spend money before they accept it.

The Body Cameras Are Rolling, but Is Your Law Enforcement Agency Ready for the Data Management Challenges Ahead?

Date published:

May 15, 2017

Author

  • Tim Lawless

The rapid growth of body-worn cameras in law enforcement is creating a significant burden on IT to store, manage, and secure vast quantities of data. Don’t lose sight of core information management principles to ensure that the quality, authenticity, and chain of custody are maintained.

Leverage IT Career Planning to Increase Employee Engagement

Date published:

May 19, 2017

Authors

  • Elan Keshen

  • Carlene McCubbin

In the average IT department, 65% of employees are disengaged. A lack of engagement leads to low retention rates and lower productivity. This is even greater in public service organizations as there is a lower pay scale compared to private industry, making engagement and satisfaction harder to achieve.

One Organization’s Challenges With Adopting BI in Government

Date published:

May 19, 2017

Author

  • Ben Mackle

There are many barriers surrounding why a company may struggle to adopt BI, some of which are unique or heightened in the context of government organizations. This note looks at what public sector specific factors prevented one organization from exploring the benefits of BI.

Establish Learning Councils to Support the Use of Technology-Based Development in County Government

Date published:

May 19, 2017

Author

  • Ilia Maor

Learning management systems have been introduced to help organizations train and develop their employees. However, technology alone will not solve the challenge of developing employees. In this note we explore how county governments are using LMS systems and learning councils to face this challenge.

Provide Ongoing Health Checks with External Project Assessments

Date published:

May 12, 2017

Authors

  • Paul Herzstein

  • Donald Mak

Proactively monitoring major government projects is both challenging and necessary. Today, governments are taking a more proactive approach by using independent verification and validation processes to provide third-party oversight during the project’s execution.

Citizen-Centered Design: a Human-Centered Design Approach for Public Services

Date published:

May 11, 2017

Author

  • Elan Keshen

Public services have an underlying duty to strive to create customer- or constituent-centric products and services since the population is their largest stakeholder group and largest customer base at the same time. Government organizations cannot fall behind the curve of innovation, as customer experience will begin to decline and trust in the government can degrade as a result. To stay ahead of trends, implement the process of design thinking and integrate it into the creation and operation of government services.

Government of the Future Starts Today With an Up-to-Date IT Strategic Plan

Date published:

May 10, 2017

Author

  • David Wallace

Governments are looking to their IT organizations to provide critical data, tools, and disruptive technology to enable their online services to be at a much higher customer experience level. In response, it is critical for these organizations to have an up-to-date IT strategic plan that is in alignment with this direction and embraces a continuous improvement approach to establish a track record of evolving service excellence.

Government Agencies Running for the Cloud May Find It Easy to Stumble

Date published:

May 9, 2017

Author

  • Scott Bickley

Technical leaders in the public sector are not immune to the undeniable trends and the irresistible pull of cloud platforms promising to deliver cutting-edge capabilities at a low price. The looming obstacles to a smooth and efficient migration from legacy platforms to a cloud environment are often not recognized until the project is well underway, resulting in delays, cost overruns, and political mayhem.

Urbanization and the Internet of Things: Laying the Foundation for Smart Cities

Date published:

May 9, 2017

Author

  • Daniel Black

Widespread government IoT initiatives remain years away from implementation, but strategic initiatives today can lay the foundation for benefiting from the real-time insights that connected critical systems promise to provide. Agencies should focus on investing in enabling capabilities and technologies until the marketplace matures and standards can ensure the long-term value of any specific IoT investments.

Municipal Governments Must Prepare for the Consolidation of Public Safety Technology

Date published:

May 9, 2017

Author

  • Tim Lawless

What were once disparate systems for 911, computer-aided dispatch, and records, jail, and patrol management, have been increasingly consolidated into comprehensive software “suites.” Agencies looking for new systems in one or more area, as well as those who currently deploy multiple point solutions, need to be aware of how this sweeping change will impact their operations.

Seven Considerations for Comparing Azure and Amazon

Date published:

May 5, 2017

Author

  • John Sloan

As public cloud services gain momentum, government IT infrastructure managers are increasingly asking the question: “Which cloud service is better: Amazon Web Services (AWS) or Microsoft Azure?” The answer is not found in a feature comparison chart.

Build Digital Capability in the Public Sector by Hiring the Right Talent

Date published:

April 28, 2017

Author

  • David Glazer

Digitization is easy; digital is hard. Digital government requires a shift in mindset, culture, and skill set. To effectively support and enable it, the public sector must seek to attract and retain the right talent.