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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

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e-Commerce Roundtable

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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e-Commerce Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the e-Commerce industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
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e-Commerce IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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e-Commerce Industry Impacts on IT Strategy: Senior Management Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the e-Commerce Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.

2

Top Industry Trends


Top Trends
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e-Commerce Artificial Intelligence Report

  • Artificial intelligence (AI) platforms are rapidly evolving and making AI more accessible to organizations of all sizes and maturity.
  • Learn about how AI affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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e-Commerce Integration Report

  • Delivering seamless and easy customer journeys and experiences relies heavily on having systems that are highly integrated with one another.
  • Learn about how integration affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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e-Commerce Harmonized Customer Experience Report

  • Customer experiences have become a matter of survival in the highly competitive e-Commerce universe.
  • Learn about how a harmonized customer experience affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.

3

Industry Benchmarking


Peer Benchmarking
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e-Commerce IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business to be a reliable operator and effective partner, all while finding time and resources to be innovative.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical insights to position your IT team to be more strategic.
Peer Benchmarking
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e-Commerce IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
  • Understand important focus areas to address and insights into how your team compares with other e-Commerce Retail IT organizations.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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e-Commerce Payment Services Report

  • Payment services are an essential part of an e-commerce platform. Selecting the system that best matches the needs of your organization is essential, as not all platforms are alike.
  • Learn about what payment services are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
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e-Commerce Artificial Intelligence Platforms Report

  • Market leaders in AI are sharing their experience and knowledge through AI platforms. This allows non-experts to leverage this technology for their own benefit.
  • Learn about what AI platforms are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
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e-Commerce Enterprise Service Bus Report

  • Enterprise service bus (ESB) is a core technology that can help your organization to integrate its systems, which will help deliver more mature e-commerce goods and services experiences.
  • Learn about what ESB is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.

Latest e-Commerce Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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“Man is born free, and everywhere he is in (supply) chains”: The logistics blockchain

Date published

October 19, 2021

Author:
  • Jeremy Roberts

Retailers and international shippers are already using blockchain technology to track their supply chains. In using a decentralized network to verify digital transactions, shippers can be reasonably sure that the products they deliver to customers are what they say they are, and that they can trace issues (like spoilage) right back to their sources very quickly.

Is Nothing Sacred? The Rise of E-Commerce in Non-Traditional Spaces

Date published

October 19, 2021

Author:
  • Jeremy Roberts

It doesn’t matter what you’re selling – the online revolution is coming. You may think that the nature of your industry or product protects you from e-commerce, but that’s not necessarily true. Understand the threat to your business and pivot to meet it.

How to Ride the Shock Wave of the Amazon Whole Foods Acquisition

Date published

October 19, 2021

Author:
  • Jeremy Roberts

Through its Whole Foods acquisition, Amazon is making a clear statement: no retail segment is safe from the march of technology. Traditional grocery retailers will have to pivot to appeal to consumers who are increasingly comfortable interacting with machines

Metrics Are Boring: Visualize Your Networks to Strengthen Your Social Media Strategy

Date published

May 18, 2021

Author:
  • Ben Mackle

While data analytics has become a mainstay of a social media campaign strategy, visualizing that data has not. Social network analysis offers additional insight into the fundamentals of building your social media strategy.

Discussion Summary: Info-Tech LIVE Las Vegas Retail & Wholesale Industries Roundtable

Date published

December 19, 2019

Author:
  • Jennifer Perrier

Info-Tech LIVE took place November 19-21 in Las Vegas, NV. Here, we hosted nine Industry Roundtables focused on the direct and longer-term ripple effects of Industry 4.0 and its hallmark technologies on the different industry sectors. Read this summary of the Retail & Wholesale conversation to learn the main challenges and opportunities your peers think Industry 4.0 presents and what they believe are the next steps to manage this sea change successfully.

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