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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices


  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Executive Peer Groups


  • Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services


  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

Industry Roundtable Events

e-Commerce - Critical Projects

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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e-Commerce IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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e-Commerce Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the e-Commerce industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
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e-Commerce Industry Impacts on IT Strategy: Senior Management Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the e-Commerce Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.

2

Top Industry Trends


Top Trends
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Shopping in the Metaverse

  • Identify opportunities across your shopping journey to capitalize on the blockchain, digital twinning, infrastructure, and virtual environments to monetize key customer insights.
  • Realize the effects of metaverse that are being felt on all entities of the physical and virtual retail ecosystem. Learn how the best-in-class retailers are already reaping business benefits from adopting technology demands with the Metaverse Journey Map.
  • Visualize consumer, services, operations, and technology components in unison for your enterprise and industry use cases to design a list of initiatives to integrate into the IT strategic plan.
Top Trends
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e-Commerce Harmonized Customer Experience Report

  • Customer experiences have become a matter of survival in the highly competitive e-Commerce universe.
  • Learn about how a harmonized customer experience affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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e-Commerce Integration Report

  • Delivering seamless and easy customer journeys and experiences relies heavily on having systems that are highly integrated with one another.
  • Learn about how integration affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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e-Commerce Artificial Intelligence Report

  • Artificial intelligence (AI) platforms are rapidly evolving and making AI more accessible to organizations of all sizes and maturity.
  • Learn about how AI affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.

3

Industry Benchmarking


Peer Benchmarking
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Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

  • Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
  • Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
  • Learn the characteristics that different industries have that can help or hinder IT success.
  • Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
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e-Commerce IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
  • Understand important focus areas to address and insights into how your team compares with other e-Commerce Retail IT organizations.
Peer Benchmarking
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e-Commerce IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business to be a reliable operator and effective partner, all while finding time and resources to be innovative.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical insights to position your IT team to be more strategic.
Peer Benchmarking

e-Commerce IT Management & Governance Benchmarking Report

  • Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
  • Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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e-Commerce Enterprise Service Bus Report

  • Enterprise service bus (ESB) is a core technology that can help your organization to integrate its systems, which will help deliver more mature e-commerce goods and services experiences.
  • Learn about what ESB is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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e-Commerce Payment Services Report

  • Payment services are an essential part of an e-commerce platform. Selecting the system that best matches the needs of your organization is essential, as not all platforms are alike.
  • Learn about what payment services are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
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e-Commerce Artificial Intelligence Platforms Report

  • Market leaders in AI are sharing their experience and knowledge through AI platforms. This allows non-experts to leverage this technology for their own benefit.
  • Learn about what AI platforms are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.

Latest e-Commerce Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Save Your Logs to Prevent the Organization From Going Timber!: Improving Security Through PCI Compliance

Date published

October 4, 2022

Author:
  • Logan Rohde

Security logs provide valuable insight into your organization’s overall health and help you identify system or network abnormalities. Get the most from your logs by learning how to work with the massive volume of data they produce.

Selling GDPR Compliance: How Stricter Regulations Can Help to Streamline Incident Response Communications for the Retail Sector

Date published

October 4, 2022

Author:
  • Logan Rohde

Retailers can use the European Union’s General Data Protection Regulation as a template to begin planning their organization’s incident response communication plan in the event of a data breach.

Encrypt Your Classified Data or Pay the Price: Data Breaches Among American Retailers Are on the Rise

Date published

October 4, 2022

Author:
  • Logan Rohde

American retailers should move towards a combined encryption and data classification strategy to increase their protection against data breaches now that 75% of American retailers have been breached at some point in the past and 50% suffered a breach in the last year.

Applications of Robotic Automation in Retail

Date published

July 20, 2022

Author:
  • Andy Liu

​This note explores the application of robots in different parts of the retail value chain. Robots are moving from the backend of factories into our everyday lives. They are also becoming much more dynamic; the technology has evolved so that robots are able to perform in dynamic environments and are no longer restricted to the performance of rote tasks. ​

“Man is born free, and everywhere he is in (supply) chains”: The logistics blockchain

Date published

October 19, 2021

Author:
  • Jeremy Roberts

Retailers and international shippers are already using blockchain technology to track their supply chains. In using a decentralized network to verify digital transactions, shippers can be reasonably sure that the products they deliver to customers are what they say they are, and that they can trace issues (like spoilage) right back to their sources very quickly.

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