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e-Commerce
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
- Industry-Specific Research
- Reference Architectures
- Industry Trends
- Top Technologies
Monthly Peer Roundtables
- Monthly Executive Collaboration
- Peer-to-Peer Knowledge Sharing
- High-Impact Discussion Topics
Industry-Specific Advisory Services
- Digital Transformation
- Linking Business & IT Value Maps
- Advisory Assistance to Help You Build Your IT Strategy
- Peer Benchmarking
Executive Roundtable Events
e-Commerce Roundtable
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Background &
Overview
Executive
Roundtable
Action
Plan
Industry Roundtable Events
The Industry Roundtable Events are sessions hosted each month for 8 to 15 industry peers to discuss the
most pressing topics impacting IT departments in their industry and share their experiences. Each
session is facilitated by an industry analyst and supported by our tailored research.
Click an
experience track to learn more about the research, Roundtables, and action plan for each topic.
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry
Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry
Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.
Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
e-Commerce Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the e-Commerce industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
e-Commerce IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
e-Commerce Industry Impacts on IT Strategy: Senior Management Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the e-Commerce Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
2
Top Industry Trends
Top Trends
e-Commerce Artificial Intelligence Report
- Artificial intelligence (AI) platforms are rapidly evolving and making AI more accessible to organizations of all sizes and maturity.
- Learn about how AI affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
e-Commerce Integration Report
- Delivering seamless and easy customer journeys and experiences relies heavily on having systems that are highly integrated with one another.
- Learn about how integration affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
e-Commerce Harmonized Customer Experience Report
- Customer experiences have become a matter of survival in the highly competitive e-Commerce universe.
- Learn about how a harmonized customer experience affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
3
Industry Benchmarking
Peer Benchmarking
e-Commerce IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- Understand important focus areas to address and insights into how your team compares with other e-Commerce Retail IT organizations.
Peer Benchmarking
e-Commerce IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business to be a reliable operator and effective partner, all while finding time and resources to be innovative.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical insights to position your IT team to be more strategic.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
e-Commerce Payment Services Report
- Payment services are an essential part of an e-commerce platform. Selecting the system that best matches the needs of your organization is essential, as not all platforms are alike.
- Learn about what payment services are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
e-Commerce Artificial Intelligence Platforms Report
- Market leaders in AI are sharing their experience and knowledge through AI platforms. This allows non-experts to leverage this technology for their own benefit.
- Learn about what AI platforms are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
e-Commerce Enterprise Service Bus Report
- Enterprise service bus (ESB) is a core technology that can help your organization to integrate its systems, which will help deliver more mature e-commerce goods and services experiences.
- Learn about what ESB is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Latest e-Commerce Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Discussion Summary: Info-Tech LIVE Las Vegas Retail & Wholesale Industries Roundtable
Date published
December 19, 2019
Author:
Info-Tech LIVE took place November 19-21 in Las Vegas, NV. Here, we hosted nine Industry Roundtables focused on the direct and longer-term ripple effects of Industry 4.0 and its hallmark technologies on the different industry sectors. Read this summary of the Retail & Wholesale conversation to learn the main challenges and opportunities your peers think Industry 4.0 presents and what they believe are the next steps to manage this sea change successfully.
Problematic IT Processes for Merchant Wholesalers, Nondurable Goods: Business Continuity, Enterprise Architecture, and Disaster Recovery Planning
Date published
December 2, 2019
Author:
Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.
First GDPR…Now CCPA? Privacy Implications for the Retail Industry
Date published
October 17, 2019
Author:
The General Data Protection Regulation (GDPR) forced many organizations to implement data privacy practices, but now the California Consumer Protection Act (CCPA) looms closer. What will this mean for the retail industry?
Loyalty Management Programs: Choosing the Right Deployment Architecture in a Retail Environment
Date published
August 6, 2019
Author:
Many organizations struggle to define the appropriate technology architecture for the enablement of their loyalty programs. This note will examine different methods for rolling out applications and systems for effectively managing loyalty programs.
Establishing a Balanced Scorecard for IT Performance in the Retail Industry Is an Important Complement to IT Strategy
Date published
June 11, 2019
Author:
The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, the IT balanced scorecard must demonstrate the value IT provides and reflect corporate strategies and goals.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
e-Commerce Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.