The IT Request Discovery Tool is the working engine behind the methodology. As requests arrive from executives and business units, teams capture each one in a single intake register, assign it to the affected capability, and document the specific operational pain it creates. Built-in scoring then weighs impact and urgency to rank every request objectively, so leaders can defend Go/No-Go decisions with evidence rather than opinion. The result is a living, prioritized backlog – clustered by capability and ready to feed process definition – that replaces ad hoc request-juggling with a repeatable, transparent triage system.
IT Request Discovery Tool
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