Trial lock

This content requires an active subscription.

Contact one of our representatives for assistance.

Speak With A Representative
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

Benchmarking report example
Reference Architecture Sample Slide

Professional Services Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Professional Services Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

Filter by Category:
Clear Filters
Filter by Type:
Clear Filters
Premium white logo

Problematic IT Processes for Administrative and Support Services – Data Quality, Business Intelligence & Reporting, and Organizational Change Management

Filters:
Date published:

November 28, 2018

Author:
  • George Goodall

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

Considering the Absurd: How to Adopt Chromebooks

Filters:
Date published:

November 21, 2018

Author:
  • Ken Weston

Microsoft’s hegemony over end-user devices has ended, and it’s time to explore other options. Follow our recommendations to determine if Chromebooks have a place in your organization.

Facing the Law: Police, Facebook, Cybersecurity, and the Most Beneficial Use of Facial Recognition Technology

Filters:
Date published:

October 23, 2018

Author:
  • Logan Rohde

Facial recognition is an exciting technology. Here we look at the ways law enforcement, commercial organizations, and the cybersecurity industry are currently using facial recognition and focus on the ethical issues surrounding its use in law enforcement and as a means to increase profits.

IT Software and Services Contracts Are Killing You in These Key Areas

Filters:
Date published:

October 12, 2018

Author:
  • Scott Bickley

Most contracts’ terms and conditions are deficient at the most basic levels, significantly detracting from downstream vendor management and cost savings opportunities. Today’s enterprises have a majority of their IT spend governed by formal contracts with their vendors. Unfortunately the corresponding investment in the areas of IT Procurement and IT Vendor Management are limited in nature, with total procurement operating costs estimated at less than 1% of total spend. The results of this underinvestment are suboptimal contract terms and conditions, missing contract governance processes and, by some estimates, a reduction in sourcing value up to 9% of annual revenues.

Dreamforce 2018 Saw ~170,000 Attendees…Welcome to the Platform Economy

Filters:
Date published:

October 12, 2018

Author:
  • Scott Bickley

Salesforce.com has emerged as a leader in the new “Platform Economy,” along with other “cloud kings” such as Microsoft, Service Now, and Palo Alto Networks. The Platform Economy represents an evolution from vertical XaaS models to an integrated product offering that is often cloud native and industry-segment specific, incorporating AI-infused insights, and provides capabilities for application development, commerce, and personalization attributes.