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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices

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  • Industry-Specific Research
  • Reference Architectures
  • Industry Trends
  • Top Technologies

Monthly Peer Roundtables

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  • Monthly Executive Collaboration
  • Peer-to-Peer Knowledge Sharing
  • High-Impact Discussion Topics

Industry-Specific Advisory Services

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  • Digital Transformation
  • Linking Business & IT Value Maps
  • Advisory Assistance to Help You Build Your IT Strategy
  • Peer Benchmarking

Deep Insights Tailored to Your Industry

1

Deep insights step 1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Deep insights step 2

Top Industry
Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Deep insights step 3

Industry
Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.

Benefit from peer data to get a reference point for how well you stack up.

4

Deep insights step 4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Telecommunications IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Technology Services/MSP IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Telecommunications Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Telecommunications Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Telecommunications Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the Telecommunications industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
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Technology Services/MSP Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the Technology Services/MSP industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
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Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Print & Digital Media Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the Print & Digital Media industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
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Print & Digital Media IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Print & Digital Media Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Print & Digital Media Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Computer Software Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the Computer Software industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
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Computer Software IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
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Computer Software Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Computer Software Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Broadcast Media Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the Broadcast Media industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
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Broadcast Media Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
  • Use the Broadcast Media Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
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Broadcast Media IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
  • Working with our team, update your IT Strategy Initiatives Workbook.

2

Top Industry Trends


Top Trends
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Technology Services/MSP Technology Vendor Consolidation Report

  • The MSP software market is now made up of supermarket vendors, not point solution vendors. When a customer chooses a solution from a vendor, they are choosing the whole family. This makes it hard to select a partner in the first place and switch vendors later on.
  • Learn about how technology vendor consolidation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Telecommunications Edge Computing Report

  • 5G has provided a critical foundation for the deployment of edge computing platforms and services and is a differentiator for your company’s clients. Edge computing is truly a revolutionary leap forward for Telecom.
  • Learn about the edge computing trend and about its impact on the Telecommunications industry, along with takeaways to update your IT strategy.
Top Trends
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Telecommunications Increased Coverage at Higher Speeds Report

  • The switch to 5G is underway in major markets, but it’s not enough. New low-orbit satellites are a key piece of the puzzle for rural and remote areas. Equitable high-speed access is the next evolutionary step in telecom.
  • Learn about how increased coverage and higher speeds will lead to greater connectivity and about the impact on the Telecommunications industry, along with takeaways to update your IT strategy.
Top Trends
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Technology Services/MSP Continued Rise of Ransomware Report

  • Ransomware is the leading IT security threat, exacerbated by the increase of people working from home and the proliferation of vulnerable endpoints.
  • Learn about how the continued rise of ransomware affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Print & Digital Media False Information Report

  • As the internet and social media have become pervasive, the spread of false information has risen and trust in the media has continued to decline.
  • Learn about how false information affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Print & Digital Media Personalization Report

  • Publishers should use their audience understanding to expand their offerings to customers, e.g. offering live experiences, games, and videos that align to the message, author, or content of the original works that the reader was interested in.
  • Learn about how personalization affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Print & Digital Media Expanded Offerings Report

  • While digital content is growing, it will not completely replace paper. People across all ages prefer, comprehend, and remember materials better when read in print form.
  • Learn about how expanding offerings in Print & Digital Media affect both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Computer Software Experience by Design Report

  • IT’s customers aren’t just those who pay money for your company’s products and services – IT’s customers also include internal staff, and the quality of their experiences count just as much, but they’re often ignored.
  • Learn about how experience by design affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Computer Software Trust by Design Report

  • The trust we all had in our technology services has eroded and needs rebuilding. To be considered a serious player, Computer Software companies must put security of data and infrastructure at the top of their critical success factor lists.
  • Learn about how trust by design affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Computer Software Serverless by Design Report

  • Leveraging the cloud has allowed Computer Software companies to control infrastructure costs and speed deployment, allowing small start-ups to become mid-tier players overnight. Going serverless is the next step in this evolution, but challenges exist.
  • Learn about how serverless by design affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Broadcast Media Centralization of Operations Report

  • Around the world, cost pressures are driving a centralization of broadcaster operations. The business benefits include efficiency and consistency in production values across a network.
  • Learn about how centralization of operations affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Broadcast Media Platform Proliferation Report

  • In the twenty-first century, digital over-the-top platforms have quickly progressed from startup to scale-up and are being used to deliver content to myriad devices.
  • Learn about how platform proliferation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Broadcast Media Drive to Personalization Report

  • As digital technology becomes more commonplace at the beginning of the twenty-first century, technology firms have been able to offer much more sophisticated audience profiles based on observed behaviors. Digital firms can also promise delivery of ads to the intended audience and provide detailed reports.
  • Learn about how the drive to personalization affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.

3

Industry Benchmarking


Peer Benchmarking
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Print & Digital Media IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
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Broadcast Media IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
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Technology Services/MSP IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Understand important common focus areas to address and gain insights into how your team aligns with other Technology Services/MSP IT teams.
Peer Benchmarking
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Computer Software IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Understand important common focus areas to address, and gain insights into how your team aligns to other Computer Software industry IT teams.
Peer Benchmarking
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Telecommunications IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Understand important common focus areas to address and gain insights into how your team aligns with other Telecommunications IT teams.
Peer Benchmarking
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Print & Digital Media IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Understand important common focus areas to address and gain insights into how your team aligns with other Print & Digital Media IT teams.
Peer Benchmarking
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Broadcast Media IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Understand important common focus areas to address, and gain insights into how your team aligns to other Broadcast Media IT teams.
Peer Benchmarking
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Telecommunications IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
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Technology Services/MSP IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
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Computer Software IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
  • By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more effective.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Telecommunications Security Solutions Report

  • The extensive number of improvements with the implementation of 5G offer major advantages to your customers but at the same time require a shared implementation of network management and security solutions to protect them from new and wider threats.
  • An advanced 5G security solution will empower and safeguard the information assets of your customers.
  • Gain key insights about features of telecom 5G security solutions, top vendors, and how to implement this technology in your organization.
Core Industry Technologies
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Telecommunications Telecom Billing Systems Report

  • The concept of telecom billing systems is not new, yet adoption of more modern versions and integration with customer relationship and operating support services has progressed slowly.
  • The benefits of the latest telecom billing and support systems have been highlighted by the demands of customers working from home during and likely after COVID-19.
  • Gain key insights about features of telecom billing systems, top vendors, and how to implement this critical technology in your organization.
Core Industry Technologies
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Technology Services/MSP Professional Services Automation Report

  • Technology Services/MSP firms are comprised of a series of project and service delivery workflows that need to fit together seamlessly. This is where professional services automation (PSA) comes in.
  • Learn about what PSA is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Print & Digital Media Workflow Management Report

  • Workflow management solutions are a key tool for project managers. These solutions provide team members with a view of the to-do list, show the steps necessary to move a job to completion, and improve communication among team members.
  • Learn about what workflow management is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Print & Digital Media Web Content Management Report

  • Content management systems (CMSs) allow for collaboration and management of documents and other digital records. In so doing, they affect how content is discovered, read, and monetized.
  • Learn about what a web CMS is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Print & Digital Media Desktop Publishing Report

  • The desktop publishing market and tools have evolved from designing only printed materials to designing online content. The tools have also evolved to provide precision and control over typography, layout, and design to a degree far superior to word processing tools.
  • Learn about what desktop publishing is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Computer Software Site Reliability Engineering Report

  • The ever-changing digital and cloud landscape is demanding an unprecedented collaboration, transparency, resiliency, stability, performance, reliability, and correctness. Enter site reliability engineering.
  • Learn about what site reliability engineering is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Computer Software Low-Code Development Report

  • In a world where the next set of feature enhancements can propel a start-up or an established business to greater success, churning out well-developed software is important.
  • Learn about what low-code development is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Computer Software API Management Report

  • APIs make enterprise assets reachable by apps in order to expose valuable data. Interfacing the next generation of apps with disparate and legacy systems is a strategic priority.
  • Learn about what API management is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Broadcast Media Content Delivery Networks Report

  • Content delivery networks are the technology service that provides that capability, focusing their business on creating fast networks that reach across wide geographic areas and provide low latency access to digital content.
  • Learn about what a content delivery network is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Broadcast Media Business Intelligence

  • With new digital players dominating the ad market and more competition from digital platforms in producing content, content costs are climbing while revenues are declining. As a result, there is more pressure to determine costs associated with the production process and optimize workflows.
  • Learn about what business intelligence is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Broadcast Media Broadcast Management Systems Report

  • The Broadcast Media industry requires advanced management of content, including production and distribution workflows, licensing rights, and customer-facing reporting. Broadcast management solutions must also integrate with industry-specific equipment.
  • Learn about what a broadcast management system is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
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