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2020 Tech Trend Report

A Platform for Business Transformation

Learn how four key trends in 2020 require businesses to find their place in an AI-driven ecosystem:

  1. From the competitive cloud to the autonomous edge
  2. From robotic automation to symbiotic robots
  3. If deep learning, then distributed trust
  4. If digital ethics, then data equity
Learn how these four trends accumulate to result in a platform ecosystem that's purpose is to yield human benefits.

Our Advice

Critical Insight

With AI influencing business processes, everything is on the table for automation or augmentation.

Impact and Result

Understand how four key trends will impact “leadership in the loop" and generate human benefits:

  • Autonomous edge will impact input
  • Symbiotic robots will impact process
  • Distributed trust will impact control
  • Data equity will be the output

2020 Tech Trend Report Research & Tools

Start here – read the Executive Brief

In 2020, AI is going to accelerate technological change. Everything is on the table for automation or augmentation. Every business must evolve its strategy as a result. IT leaders are being asked to focus on driving that transformation.

1. From the competitive cloud to autonomous edge

With 94% of IT professionals reporting that their company is using cloud computing, the competitive advantage to be gained from technology projects is shifting towards greater capability at the edge.

2. From robotic automation to symbiotic robots

Many tasks that used to be performed by people are now fully automated by machines in controlled settings. The next phase of robotics will see them entering into other industries and working alongside humans to offer augmentation.

3. If deep learning, then distributed trust

Trust in traditional institutions continues to decline and is rendering large organizations vulnerable to disruption. AI is also presenting new threats to trust with the emergence of deepfakes. The answer may be a new decentralized model of trust.

4. If digital ethics, then data equity

If you're not paying for the product, you are the product. The outcry against data-scraping business models is getting results and highlighting the need to return data control to the user.

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Adib Ghubril


  • Jeff Linnell, CEO at Formant Inc.
  • Peter Wittek, Rotman School of Management, University of Toronto and Founding Academic Director, CDL Quantum Stream
  • Doug Heintzman, a member of the Board of Directors at MaRS Innovation
  • Sascha Darius Mojtahedi, CEO of BUNZ
  • Nick Brackney, product marketing director, Dell EMC
  • Gary Brown, director of AI marketing, Intel
  • Charles Walton, senior vice president, Digital Identity, Cyber & Intelligence Solutions, Mastercard
  • Simon Drexler, SuperTrak growth lead, ATS
  • Christopher Taylor, Vice President of Product Management and Business Development, TeraGo
  • Duncan McGregor, Vice President of Operations and Engineering, TeraGo
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