Infrastructure & Operations
Topics
Choose a Right-Sized Contact Center Solution – Phases 1-3The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From... |
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Choose a Right-Sized Contact Solution – Executive BriefRead our concise Executive Brief to examine the current contact center marketspace, review Info-Tech’s methodology for choosing a right-sized contact center solution, and... |
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Choose a Right-Sized Contact Center SolutionThe contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From... |
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Web Conferencing in 2021: The Top Three TrendsWith a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines... |
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The Three C’s of Enterprise Collaboration SoftwareThis note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace. |
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Windstream Briefs on Its Growing UCaaS PortfolioOn April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions... |
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Webinar: Manage Your Technical DebtFollow our structured approach to identify, measure, and manage your technical debt. |
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Nextiva to Expand UCaaS Services Beyond USOn April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing... |
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FBI’s Own Hackers Break Into US Servers With a MissionDo you really want the feds doing your security work for you? |
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BlueJeans Updates FY2021 RoadmapOn March 11, 2021, Verizon provided updates to BlueJeans’ product vision and direction for FY2021. BlueJeans experienced dramatic adoption in 2020, particularly for... |
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