Infrastructure & Operations
Topics
Change Management Maturity Assessment ToolThis tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes. |
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Request for Change Form TemplateThe creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your... |
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Alcatel-Lucent Enterprise’s Cloud Sales Continue to SurgeOn May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects... |
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Cisco Briefs on Latest Security Features for WebexOn May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex from... |
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Webinar: IT Service Management Selection GuideThere are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be... |
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Modernizing Your Technology? Make Sure Security Is at the Forefront!ARP funding offers an opportunity for technology modernization for organizations who qualify. But don’t forget about cybersecurity – otherwise, your business that the ARP... |
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Contact Center SOW Template and GuideThis template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought to... |
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Contact Center RFP Scoring ToolThis tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which RFP... |
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Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOWScore vendor proposals and construct a SOW for a contact center solution. |
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Contact Center Business Requirements DocumentUse this template to proficiently gather business requirements for your right-sized contact center solution. |
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