Infrastructure & Operations
Topics
Service Desk Staffing Stakeholder PresentationUse this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps. |
|
Service Desk Staffing CalculatorUse this tool to help you estimate the number of resources required to support your demand over time. |
|
Infra & Ops Metrics Program Roles & Responsibilities GuideUse this RACI chart to outline metrics program roles and responsibilities at your organization. |
|
Infra & Ops Metrics Executive PresentationLeverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads. |
|
Take Control of Infrastructure and Operations Metrics – Phase 2: Build StrategyThis phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff. |
|
Take Control of Infrastructure and Operations Metrics – Executive BriefRead this Executive Brief to understand why managing metrics is pivotal for managing your business. |
|
Take Control of Infrastructure and Operations Metrics – Phase 1: Gap AnalysisThis phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target... |
|
Infra & Ops Metrics Definition TemplateThis template will provide the means to track data on each metric that enables full lifecycle management. |
|
Infra & Ops Metrics Tracking and Reporting ToolLeverage this tool as a reporting template. |
|
Take Control of Infrastructure and Operations Metrics – Phases 1-2Measuring business value provided by IT is very challenging. This blueprint will help you achieve a clear metrics project by following our two-phase methodology: assess... |
|
