Infrastructure & Operations
Topics
Review: ZohoDay 2021On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s... |
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Active Directory Process WorkflowsUse this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers. |
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Active Directory Metrics ToolRecording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory. |
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Active Directory Standard Operating ProcedureThe Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory. |
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Manage Active Directory in the Service Desk – Phases 1-2Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight... |
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Manage Active Directory in the Service Desk – Executive BriefRead our concise Executive Brief to find out why you should manage the Active Directory in the service desk, review Info-Tech’s methodology, and understand the four ways... |
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Manage the Active Directory in the Service DeskIdentity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with poor... |
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Mitigate the Risk of a Cloud OutageIT leaders are still accountable for service continuity, even when those services are moved to the cloud. When an O365 outage occurs, the CEO is calling you, not Microsoft. |
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Technical Debt Executive Summary PresentationCommunicate the business impact of technical debt and different options to address it. |
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Technical Debt Business Impact Analysis ToolUse this tool to estimate business impact and prioritize critical technical debt. |
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