Metrics help you be more efficient in your IT performance and find out when you should take action. This phase will take you through the following activities:

  • Identify challenges that you want to avoid by implementing the metrics program.
  • Discover the main IT goals.
  • Determine your core metrics.

Use this phase as part of the full blueprint, Take Control of Infrastructure and Operations Metrics.

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Take Control of Infrastructure and Operations Metrics

Make faster decisions and improve service delivery by using the right metrics for the job.

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