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We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell...
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This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
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A planning tool used to create an actionable plan for your M365 Copilot project.
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A policy document used to outline how employees are expected to use Copilot responsibly, aligned with organizational standards.
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A structured worksheet used to discuss and implement guardrails for Copilot usage across SharePoint, OneDrive, and Teams.
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A boardroom-ready template used to document activity outcomes across use case prioritization, governance discussions, risk identification, and roadmap planning.
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A structured assessment tool used to analyze your organization’s foundational capabilities for Copilot deployment and utilization.
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This resource provides a structured framework to help organizations translate Copilot capability into measurable value while balancing controls for opportunity and risk.
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Microsoft 365 Copilot introduces a major change in how work gets done — but without a structured approach, it can create confusion, risk, and unrealized expectations....
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At GTC 2026, NVIDIA founder and chief executive Jensen Huang argued that companies are no longer buying compute. They are building token factories.
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