Infrastructure & Operations

Change Manager

The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,...

Change Management Maturity Assessment Tool

This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.

Request for Change Form Template

The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...

Change Management Standard Operating Procedure

This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.

Alcatel-Lucent Enterprise’s Cloud Sales Continue to Surge

On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these...

Cisco Briefs on Latest Security Features for Webex

On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex...

Leverage ARP Funding to Close Broadband Gaps

Broadband infrastructure is included in ARP funding, and $7.2 billion is earmarked for an Emergency Connectivity Fund to help schools and libraries provide broadband...

Webinar: IT Service Management Selection Guide

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...

Modernizing Your Technology? Make Sure Security Is at the Forefront!

ARP funding offers an opportunity for technology modernization for organizations who qualify. But don’t forget about cybersecurity – otherwise, your business that the ARP...

Contact Center SOW Template and Guide

This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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