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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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On July 1, 2025, Arista Networks announced the acquisition of VeloCloud from Broadcom, rounding out its enterprise campus/branch networking suite. One of the leading SD-WAN...
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Platform9 provides a compelling alternative for private cloud users looking to migrate away from the VMware platform.
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A customizable PowerPoint template for communicating details of your transition plan across the organization.
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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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An Excel-based self-evaluation tool to ensure all service support initiatives are transitioned.
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A step-by-step methodology for transferring project support to the service team efficiently and effectively.
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A comprehensive documentation template to enhance knowledge transfer and requirements communication.
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