Infrastructure & Operations

Aspect Software Briefs on the Rationale for Its Noble Systems Merger

On June 18, 2021, Aspect Software briefed Info-Tech on the rationale behind its merger with Noble Systems to found Alvaria. Aspect and Noble announced the merger on May...

BlueJeans Outlines Its 2H 2021 Product Roadmap

On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS...

Service Configuration Management Roadmap Tool

Use this lightweight tool for your SCM implementation project to prioritize and track timelines, owners, progress, and more.

Service Configuration Management Diagram Template Library

Use this library as a starting point for your configuration management models and workflows.

Service Configuration Management Standard Operating Procedures Template

Use this document to document the roles, responsibilities, standards, and processes involved in configuration management at your organization.

Harness Configuration Management Superpowers – Phases 1-4

Service configuration management will give you superpowers over all other IT management and governance processes. This blueprint will help you build a CMDB with our...

Harness Configuration Management Superpowers – Executive Brief

Service configuration management is about more than change management. Read this Executive Brief to learn more.

Change Management Post-Implementation Checklist

This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.

Change Management Communications Plan

This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.

Change Management Roadmap Tool

This tool is designed to help organizations plan the implementation of their standardized change management practice.
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