Infrastructure & Operations

Analyze Your Service Desk Ticket Data

Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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UCaaS in 2022: Top Three Trends

This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer...

Cloud Service Provider Partner Program Comparison

In this storyboard, we have compared the partner program of the top three cloud service providers (AWS, Microsoft, Google), helping IT service providers to choose the...

Communications Guide Poster Template

Use this poster as a visual aid to guide users toward the best communication channel for different message types.

Meeting Challenges and Best Practices

Identify your organization's key meeting challenges and best practices to fix them.

Run Better Meetings – Phases 1-3

Hybrid, virtual, or in person – set meeting best practices that support your desired meeting norms. Begin to run better meetings by identifying your meetings' current...

Run Better Meetings – Executive Brief

Meetings are hard enough when everyone is in person, never mind when they're virtual or hybrid meetings.

Run Better Meetings

The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity...
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Front Continues Aggressive Growth and Product Innovations

On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer...

Enterprise Connect 2021: Trends and Keynote Highlights

Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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