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A data center relocation project charter is essential to the planning phase of the project to identify scope and hit the ground running. It lays out important information...
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26
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Determining the appropriate end user to help desk staff ratio can be difficult. Help Desk environments with steady request volumes and staff numbers should use this tool...
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25
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Building a Greenfield data center is an expensive and lengthy project that can be hard to plan for. Because of its enormity, it is extremely important to accurately...
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23
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The future of email is in the cloud. IT leaders must have a position on cloud email and make the appropriate preparations. It is the most cost-effective email option for...
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23
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42% of IT leaders have been tasked with completing a data center build-out in 2010. Often, the organization lacks previous experience building a data center.
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23
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Use this policy template to define and support triage and support operations.
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22
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The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
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22
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IT service management is the new normal. Organizations experiencing increasing business demands, inadequate IT/business alignment and poor performance will benefit from...
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22
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Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...
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21
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Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...
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20
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