Infrastructure & Operations

Data Center Relocation Project Charter Template

A data center relocation project charter is essential to the planning phase of the project to identify scope and hit the ground running. It lays out important information...

Help Desk Staffing Calculator

Determining the appropriate end user to help desk staff ratio can be difficult. Help Desk environments with steady request volumes and staff numbers should use this tool...

Data Center Facility Budget Tool

Building a Greenfield data center is an expensive and lengthy project that can be hard to plan for. Because of its enormity, it is extremely important to accurately...

Patch Management Policy

The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...

Move Email to the Cloud

The future of email is in the cloud. IT leaders must have a position on cloud email and make the appropriate preparations. It is the most cost-effective email option for...

Build a Data Center

42% of IT leaders have been tasked with completing a data center build-out in 2010. Often, the organization lacks previous experience building a data center.

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

Improving IT Service Management

IT service management is the new normal. Organizations experiencing increasing business demands, inadequate IT/business alignment and poor performance will benefit from...

Take Control of Infrastructure Metrics

Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...

Job Description Template

Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...
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