Infrastructure & Operations
Topics
The Death of Moore's Law and the Birth of the AI Factory at Nvidia’s 2025 GTC ConferenceAs organizations look to expand their AI capabilities, platform providers will likely present options as more companies like AMD and Broadcom develop competitive chips. |
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Service Desk Training DeckA lightweight documentation of the service desk’s standardized processes. |
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Service Desk Metrics WorkbookSimplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk. |
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Service Desk Project SummaryStakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements... |
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Standardize the Service Desk – Phases 1-5A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach. |
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Incident Management and Service Desk SOPUse this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier... |
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Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Arista’s Enterprise Push Is Coming to FruitionOn July 1, 2025, Arista Networks announced the acquisition of VeloCloud from Broadcom, rounding out its enterprise campus/branch networking suite. One of the leading SD-WAN... |
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Platform9: Enterprise-Ready Private Cloud Platform for VMware Replacement and BeyondPlatform9 provides a compelling alternative for private cloud users looking to migrate away from the VMware platform. |
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Project Transition Presentation TemplateA customizable PowerPoint template for communicating details of your transition plan across the organization. |
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