Infrastructure & Operations
Topics
Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Arista’s Enterprise Push Is Coming to FruitionOn July 1, 2025, Arista Networks announced the acquisition of VeloCloud from Broadcom, rounding out its enterprise campus/branch networking suite. One of the leading SD-WAN... |
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Platform9: Enterprise-Ready Private Cloud Platform for VMware Replacement and BeyondPlatform9 provides a compelling alternative for private cloud users looking to migrate away from the VMware platform. |
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Project Transition Presentation TemplateA customizable PowerPoint template for communicating details of your transition plan across the organization. |
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Transition and Operationalize Incoming ProjectsLeverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product.... |
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Operations ChecklistAn Excel-based self-evaluation tool to ensure all service support initiatives are transitioned. |
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Transition and Operationalize Incoming Projects – Phases 1-3A step-by-step methodology for transferring project support to the service team efficiently and effectively. |
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Project Transition TemplateA comprehensive documentation template to enhance knowledge transfer and requirements communication. |
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HPE Completes Acquisition of Juniper Networks ... FinallyOn July 2, 2025, Hewlett Packard Enterprise (HPE) completed the $14 billion acquisition of Juniper Networks, a year and a half after announcing the acquisition on January... |
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Five Key Takeaways From Info-Tech LIVE 2025Explore a recap of key insights shared during Info-Tech LIVE 2025. From embracing bold leadership and continuous learning to navigating the complexities of AI and making... |
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