Infrastructure & Operations

An Operational Framework for Rolling Out AI

Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.

Info-Tech’s Guide to IT Diagnostics

​The first step to solving any problem is understanding what’s causing it. Explore Info-Tech’s suite of comprehensive diagnostics to help you identify your strengths and...

Define Services in Your CMDB

A Configuration Management Database (CMDB) provides a unique perspective on all your different IT practices and helps alleviate the organizational risk of knowledge loss....

Building Autonomy: Imagining the Future of Self-Guided Machines

In the near-future, intelligent, adaptive, and autonomous machines will be everywhere. Explore what autonomy is, the challenges to building autonomous tools, and ideas on...

Service Desk Satisfaction Diagnostic

The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality....

BYOD Acceptable Use Policy

The purpose of the BYOD Acceptable Use Policy is to define standards, procedures, and restrictions for end users who are connecting a personally owned device to a company’s...

Roadmap Tool for an Enterprise Device Management Strategy

An Excel-based development tool to help you implement your enterprise device management strategy.

Persona Analysis Workbook

An Excel-based template to help you identify and analyze your device personas.

Enterprise Device Management Strategy Template

An easily customized presentation deck to help build and communicate a clear and compelling strategy document for your key players.

Standard End-User Entitlements and Offerings Template

A general-use template for documenting and communicating technology offerings internally.
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