Infrastructure & Operations
Topics
Identify the Components of Your Cloud Security ArchitectureInfo-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across... |
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Staff the Service Desk to Meet Demand – Phases 1-3This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand. |
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Staff the Service Desk to Meet Demand – Executive BriefRead our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in... |
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Staff the Service Desk to Meet DemandThere’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload,... |
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Service Desk Staffing Stakeholder PresentationUse this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps. |
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Service Desk Staffing CalculatorUse this tool to help you estimate the number of resources required to support your demand over time. |
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Infra & Ops Metrics Program Roles & Responsibilities GuideUse this RACI chart to outline metrics program roles and responsibilities at your organization. |
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Infra & Ops Metrics Executive PresentationLeverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads. |
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Take Control of Infrastructure and Operations Metrics – Phase 2: Build StrategyThis phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff. |
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Take Control of Infrastructure and Operations Metrics – Executive BriefRead this Executive Brief to understand why managing metrics is pivotal for managing your business. |
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