Building a formal process for metrics is crucial to avoid duplication and ensure consistency. This phase will take you through the following activities:

  • Make a plan to implement your metrics program.
  • Define roles and responsibilities.
  • Communicate your metrics project across your organization and with business division.

Use this phase as part of the full blueprint, Take Control of Infrastructure and Operations Metrics.

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Take Control of Infrastructure and Operations Metrics

Make faster decisions and improve service delivery by using the right metrics for the job.

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