This tool helps you:

  • Enter and track infra & ops metrics.
  • Design an alternative for your metrics dashboard.

Also In

Take Control of Infrastructure and Operations Metrics

Make faster decisions and improve service delivery by using the right metrics for the job.

Related Content

Hide Details

Search Code: 48356
Published: October 19, 2011
Last Revised: March 9, 2021


  • Missing comment
    James Williams | 02-26-2014

    What's the difference between Planned Outages and Planned Downtime?

    • Missing comment
      Info-Tech Research Group | 03-07-2014

      Thank you for your comment, James. In the spreadsheet, we’re really interested in looking at availability and reliability as two separate issues. Reliability scores look at how often the outages occur which will help to understand if issues are recurring, or since these are planned outages, if there needs to be a better system in place for applying patches, upgrades, etc. to minimize the number of times the outages are occurring.
      Downtime within the availability scores are looking at the percentage of time of the planned outage to measure the impact to the business. The terminology could be interchangeable, but we’ve chosen to differentiate the terms to highlight the fact that we’re viewing distinct, but related measurements.


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019