Infrastructure & Operations
Topics
Webinar: Staff the Service Desk to Meet DemandIT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense... |
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Change Management Process LibraryThis template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process. |
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Change Management Pre-Implementation ChecklistThis checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice. |
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Optimize IT Change Management Improvement Initiative: Project Summary TemplateStakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for... |
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Change Management Risk Assessment ToolThis tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact. |
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Change ManagerThe Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,... |
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Change Management Maturity Assessment ToolThis tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes. |
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Request for Change Form TemplateThe creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your... |
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Alcatel-Lucent Enterprise’s Cloud Sales Continue to SurgeOn May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects... |
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Cisco Briefs on Latest Security Features for WebexOn May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex from... |
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