Use this blueprint to right size your IT change management practice. Any significant change to the technical environment – be it a core business application or a critical network/compute/storage appliance – brings a certain element of risk of unplanned consequences. This project will help you establish a right-sized change management practice that allows you to balance the needs of stakeholders requesting the change with the risk the change poses to the infrastructure. This will make it possible to both respond to business needs quicker and reduce change-related incidents and disruptions to the business. This blueprint will guide you through the following phases:
- Define Change Management
- Establish Roles and Workflows
- Define the RFC and Post-Implementation Activities
- Measure, Manage, and Maintain
Before implementing an optimized change program, the right people, processes, and technology need to be in place.